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HP Hotkey Support

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Anonymous
2023-11-08T21:37:58+00:00

After Windows update, the HP Hotkey Support pop-up window appeared and the Fn button stopped working

Windows for home | Other | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-11-18T11:12:45+00:00

    This one is working from another site.

    Make sure you download the sp91903.exe as per below.

    Clearly they will still need to fix this, but this should sort you out

    1. Go to "Services"

    1.jpg

    1. Find "HP Hotkey UWP Service
    2. Right click and choose "Properties"

    2.jpg

    1. Change startup type to "Disabled"

    3.jpg

    1. Restart computer

    6.  Install Hotkey Support again from this link: https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91903.exe

    1. Restart computer
    2. It Works
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  1. Anonymous
    2023-11-14T07:31:08+00:00

    Hello, I have the same issue after the recent update and its just two of my function buttons (f2 and f3) for brightness. I have HP 840 G5 Elitebook. All other function buttons are working. I have tried the fn+esc to no avail. I have tried rerolling back to the previous drivers as well and it still doesn't work. There is a blank (with just an OK button) window that pops up with a header HP Hotkey Support when f2 and f3 are pressed.

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  2. Anonymous
    2023-11-16T18:39:49+00:00

    Same issue it is popping up continually when I use my f8, f3 and f4 keys for brightness and microphone respectively. I am using HP 840 G5 EliteBook. I have updated this last night and after this, 2 other updates came, and I updated the windows but still the problem persists. kindly help me with this.

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  3. Tin Luna 24,325 Reputation points Independent Advisor
    2023-11-08T22:15:31+00:00

    Hi Сергей,

    I'm Christine, a Windows user like you. Looks like your FN keys are no longer working after installing Windows update. No worries, I'll do my best to help you.

    If you don't mind me asking have you tried to reach HP Support already regarding this?

    Kindly try to follow the steps below:

    Please try to press FN key + ESC at the same time and check if the issue persists.

    You may try to press them twice and check any changes.

    You may also check the link below o how to lock or unlock the FN key.

    https://support.hp.com/us-en/document/ish_58783...

    Please let me know the result. I'll be happy to assist you all the way until it's resolved.

    Thank you,

    Christine L

    Independent Advisor

    Standard Disclaimer: This link is a non-Microsoft website. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  4. Anonymous
    2023-11-18T23:19:38+00:00

    Thank you! That worked for me!

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