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DISM 1392 error. When I try to restore the Image, gives back error 1392 too.

Anonymous
2023-11-17T11:39:02+00:00

C:>Dism /Online /Cleanup-Image /ScanHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.3570

Image Version: 10.0.19045.3570

[=== 6.8% ]
Error: 1392

The file or directory is corrupted and unreadable.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

This happens every time I try to use the command. Then I found an article and tried to follow it.

C:>Dism /Image:C:\offline /Cleanup-Image /RestoreHealth /Source:c:\test\mount\windows

Deployment Image Servicing and Management tool
Version: 10.0.19041.3570

Error: 2

Unable to access the image.
Make sure that the image path and the Windows directory for the image exist and you have Read permissions on the folder.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:>Dism /Online /Cleanup-Image /RestoreHealth /Source:c:\test\mount\windows /LimitAccess

Deployment Image Servicing and Management tool
Version: 10.0.19041.3570

Image Version: 10.0.19045.3570

[== 4.8% ]
Error: 1392

The file or directory is corrupted and unreadable.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

I think I have to reinstall windows already?But I am kind of afraid of losing any information, and I am afraid of confusion and of it being complicated.What can I do to restore my pc?

Windows for home | Windows 10 | Windows update

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Answer accepted by question author

Ramesh 176.8K Reputation points Volunteer Moderator
2023-11-17T11:53:13+00:00

Hi Melice,

From the admin Command Prompt, run

  • chkdsk c: /r

Type Y and press "Enter" if a prompt asks you to run the CHKDSK utility the next time your PC restarts.

Reboot Windows and let chkdsk perform the scan/repairs.

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Answer accepted by question author

Ramesh 176.8K Reputation points Volunteer Moderator
2023-11-21T04:47:07+00:00

Some suggestions:

  1. Inspect the chkdsk results via the Event Viewer. How to check chkdsk scan result after reboot.
  2. Check the HDD/SSD health using CrystalDiskInfo.

If you wish to do a clean installation after backing up the data, here is a nice tutorial.

Perform clean install of Windows 10 (six ways) - Pureinfotech: https://pureinfotech.com/clean-install-windows-10/#windows10_clean_install_usb

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  1. Ramesh 176.8K Reputation points Volunteer Moderator
    2023-11-21T06:13:36+00:00

    You're welcome. I store my files on OneDrive and copy #3 is on an external drive which is always connected to the PC and synced using Robocopy on a daily basis.

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  2. Anonymous
    2023-11-21T06:06:13+00:00

    Thanks you for helping me so much!
    Last question: Is there any cloud storage you recommend?

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  3. Anonymous
    2023-11-20T17:02:12+00:00

    I've already done it before.

    For some reason, Windows tries to do it again every 4-5th boot.

    Things escalated right now, Windows was stuck at the booting screen, nothing else than the windows logo, rarely just a black screen.

    It only boots up after 30 tries and 5 hours of worrying.

    I believe I have to switch Operating Systems or clean reinstall Windows.

    (I can't choose between Windows or Ubuntu.)

    If I haven't told before: I have Windows 10 PRO.
    Index number 6 as I remember.

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