Mouse without borders connects for 2 clicks only

Hello

Thank you kindly for the reply

Following screenshots results in

Drop down Menu shows choice for "Windows"

Next drop down Menu either choose "Microsoft Accessories" results in :

Going the only other route and choosing "Other Accessories" in the drop down menu results :

Please further explain how can get contact email support for Mouse without borders

Thank you in advance

Hello and Thank you for the reply

Please advise step by step process filling out request using your hyperlink.

Each step when selecting the product and additional information to drop down menus results in only

"Request support for a Microsoft accessory Fill out a form to get support for your Microsoft accessory."

Clicking this link only results in --->

"Surface and Microsoft Accessory Warranty Exchange Request Describe the issue Complete all the fields in this form. After you submit this form, you’ll receive confirmation and follow-up emails that include instructions on how to stay updated on your request. You’ll receive a response within 24 hours.Note: This hardware replacement option is only available to certain Microsoft accessories that are within warranty. Third-party accessories aren’t supported.* indicates a required field"

Please advise

Thank you in advance

Hi

Thanks for your reply.

It seems like you've tried a lot of general troubleshooting steps already.

Microsoft Support: You can contact Microsoft Support directly and they may be able to assist or direct you to the appropriate department. Here's the link to their contact page: https://support.microsoft.com/contactus

Remember to provide as much detail as possible about your issue, including the version of the application, your operating system, and the troubleshooting steps you've already attempted.

Thank you for the reply

All these troubleshoot options 1-5 have been attempted.

The program very fragile when working as connection is lost - leading to either to refreshing ocnnection always, leaving program open on desktop always, restarting program or enter new key.

The mouse click is the one thing that always loses connection - How can typing and pointer move and work but clicking the mouse button on other computer/device results in nothing ?

Please advise how to contact support

Thank you in advance

Hi

Welcome to Microsoft community.

I understand you're having trouble with Mouse Without Borders. The issue you're experiencing is quite unusual, but here are a few steps you could try to resolve it:

1. Check for Updates: Make sure both of your laptops and Mouse Without Borders are fully updated. Sometimes, issues like this can be caused by software incompatibilities that are resolved in newer versions.
2. Change Mouse Settings: Go to your mouse settings on both laptops and ensure that everything is set up correctly. It's possible that a setting related to click behavior might be causing the issue.
3. Try a Different Mouse: If possible, try using a different mouse to see if the issue persists. This can help determine if the problem is with the mouse itself.
4. Check Network Settings: Mouse Without Borders works by sending input data over your local network. Check your network settings to ensure that nothing is blocking this data. Even though you mentioned there are no firewalls or rules, it's worth double-checking.
5. Reinstall Mouse Without Borders: You mentioned that you've already reinstalled the program, but try completely uninstalling it, restarting your laptops, and then reinstalling it.
6. Contact Support: If none of these steps work, consider reaching out to Mouse Without Borders' support. They might be aware of this issue and have specific solutions for it.

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist