Hi, I am an Independent Advisor.
Please let me help you out with this concern.
I understand that you are having issues with your license.
May I please know where you purchase the license? Is it from Microsoft Store or a third party store?
And to know the exact license you have on your machine, please follow the steps below.
Please click Start menu, then type in CMD, right click and run as administrator.
Then on the command prompt window type in
slmgr -dli
This will show the kind of license that you have. It can be one of three types: Retail (FPP (Full Packaged Product)), OEM (Original Equipment Manufacturer), and Volume Licensing. The last type is usually for organisations that have multiple license keys and are not for resale. It is the type that is most often used for pirate copies of Windows.
If it doesn't work with that command, type in this command instead then press enter.
slmgr /dlv
and then please copy and paste the result in our conversation. Thanks!
To check if your copy of Windows matches the key you have please
Tap on Windows Key and the letter R on your keyboard to open the Run box, and in the Run box type winver then press enter, please copy and paste the results here. Thanks!