Good day Anastasia, thanks for your question. I am glad to be able to provide assistance to you today. In this case, you will need to reach out to the game's support team via the link below as they will be the ones to check and see on their end with regards to your account for the game and hopefully it can still be recovered.
https://gameloft.helpshift.com/hc/en/13-dragon-...
___________________________________________________________
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
___________________________________________________________
Regards,
Paul R.