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The touchscreen of my HP Pavilion X360 has stopped working!

Anonymous
2023-11-27T09:14:17+00:00

After fully resetting my HP Pavilion X360, its touch screen has stopped working. I checked the HP website which told that all the drivers are up to date on the system. How to I enable the touch again. I have updated the Windows 10 to its latest version too!

Windows for home | Windows 10 | Windows ink and touch

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  1. Gopal Krish 2,860 Reputation points Independent Advisor
    2023-11-29T06:48:17+00:00

    I'm glad to hear that the issue was fixed. You're welcome:) Please let me know if you need further assistance. Thank you!

    Regards,

    Gopal

    Give back to the community. Please help the next person with this problem by letting us know if this answer solved your problem. Click Yes or No at the bottom.

    5 people found this answer helpful.
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  2. Anonymous
    2023-11-28T02:27:51+00:00

    Hello Gopal. I did the same, but I did not find any HID-compliant touch screen in the Human Interface Devices. I just see three 'things' listed under Human Interface Devices:

    • GPIO Laptop or Slate Indicator Driver
    • HID-Compliant Wireless Radio Controls
    • HP Wireless Button Driver

    5 people found this answer helpful.
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  3. Gopal Krish 2,860 Reputation points Independent Advisor
    2023-11-27T09:51:41+00:00

    Hello there, I'm Gopal an Independent Advisor. I will try my best to help you.

    Your touch screen might not respond because it is not enabled or needs to be reinstalled. Use Device Manager to enable and reinstall the touchscreen driver.

    • Press the Windows key + X, and select Device Manager.
    • Select the arrow next to Human Interface Devices and then select HID-compliant touch screen. (There may be more than one listed.)
    • Select the Action tab at the top of the window. Select Disable device or Enable device, and then confirm. If there's more than one HID-compliant touchscreen device listed, perform steps 2–3 for that one too.

    If it does not, continue with these steps.

    • Right-click the HID-compliant touchscreen device, and then click Uninstall.
    • Restart the computer to reinstall the touchscreen driver.

    For more troubleshooting: https://support.hp.com/us-en/document/ish_43050...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    I hope this will help you to sort out the issue. Please let me know if you need further assistance. Thank you!

    Regards

    Gopal

    4 people found this answer helpful.
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  4. Anonymous
    2023-11-29T06:45:35+00:00

    Okay. I dId this and then I once again visited HP website to download drivers. I manually downloaded all the drivers. Now it has started responding. Thank you for your help.

    1 person found this answer helpful.
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  5. Gopal Krish 2,860 Reputation points Independent Advisor
    2023-11-28T04:17:27+00:00

    Check the hidden device in the Device manager

    Click View on the top menu and select Show Hidden Devices to find the driver

    1 person found this answer helpful.
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