Yes the symptoms are maintained on 23H2
and it is still the case for this one :
This is my current winver
I think it also worth mentioning that i haven't receive 23H2 on my previous install, but i already received the new file explorer.
USB type C port can show display but no data transfer and I/O device also doesn't work.
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Anonymous
Overview
My laptop USB type C port suddenly acting weird. it can show display to my monitor and my pen display, but it can't be used for data transfer and I/O devices, which is a very weird problem as it usually the other way around. Every data transfer functions doesn't works unless it connected before the laptop turned on.
What did I do so it happened?
Honestly, I have no idea what of my action that might cause the problem as I haven't used the port for data transfer or drawing with my pen display for about a month. But I remember installing some Adobe products and doing some Windows updates. I also haven't installed any peripheral related software within the month.
Why do I think that the problem is something in Windows?
- Test the USB type C devices on other laptop/tablet and working
- Test the USB type C port on other OS and working
- The USB type C devices is working on BIOS (plug a USB type C dongle for a mouse to the port and the mouse is working)
My System
Windows Specification
- Edition Windows 11 Pro
- Version 22H2
- Installed on 04/04/2023
- OS build 22621.2506
- Experience Windows Feature Experience Pack 1000.22677.1000.0
Device Specification
- Device name ******
- Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz
- Installed RAM 16,0 GB (15,8 GB usable)
- System type 64-bit operating system, x64-based processor
- Pen and touch Pen support
What have I tried to fixed the problem
- Simple reboot ====== Data transfer and I/O still doesn't works
- Install/Reinstall anything that might be related to the type C port ====== Data transfer and I/O still doesn't works
=============================================
- Uninstall program that might caused this (ViGEmBus_1.22.0_x64_x86_arm64) ====== Data transfer and I/O still doesn't works
- Connected the device before turning on the laptop ====== Data transfer and I/O works but only once, doesn't works anymore if unplugged
- Tried on other OS (Ubuntu via LiveCD) ====== Data transfer and I/O works
I think I should emphasized that the problem only happened with the USB type C port while the other USB 3.0 type A are all working fine.
Windows for home | Windows 11 | Devices and drivers
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8 answers
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Anonymous
2023-11-07T04:44:31+00:00 -
Anonymous
2023-11-07T02:41:33+00:00 Hi cheka handy,
Thank you for getting back to us.
Does that mean that in the case of Windows 23H2, the same symptoms are maintained?
In addition, does the temporary scenario you mentioned earlier work in the case of Windows 23H2?
Would you mind sharing with us the detailed current version of the Windows you're running (including OS Build information)? This may help to add enough information to the feedback.
What version of Windows am I running? - Windows Client Management | Microsoft Learn
Best Regards,
Kyo - MSFT | Microsoft Community Support Specialist
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Anonymous
2023-11-05T12:19:38+00:00 Update: I reinstalled my windows with latest win11 installation .iso, the problem appear right away. perhaps it has something todo with newly rolled feature pack.
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Anonymous
2023-11-05T06:13:39+00:00 Hello thanks for replying, i tried everything you listed and here are the results:
- there is only 5 removeable windows updates, all uninstalled the problem still exist
- i checked BIOS and it seems thunderbolt boot is always active. problem still exist
- tried safe mode, the symptom is exactly the same as normal boot except the display doesn't works
- SFC did not found anything
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Anonymous
2023-11-05T05:37:55+00:00 Hi cheka handy,
Welcome to Microsoft Community.
Compatibility conflicts are one possible direction.
"I remember installing some Adobe products and doing some Windows updates."
- If the appropriate update history is still present in the device, it may be worth uninstalling one or more updates for further observation.
- How to uninstall a Windows update - Microsoft Support
The content in this link described an issue related to USB Type-C.
While the symptoms are not the same, it is still one of the directions to consider.
Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. <br>If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data. In addition, would you mind sharing more information about this issue with us?
- Does the same situation exist in Safe Mode? Start your PC in safe mode in Windows - Microsoft Support
- Does System File Checker give any valid information back? Using System File Checker in Windows - Microsoft Support
If I misunderstand your situation, feel free to correct me and share the information.
Best Regards,
Kyo - MSFT | Microsoft Community Support Specialist