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Slow download speed on laptop but fast on phone

Anonymous
2023-11-10T06:34:43+00:00

Last week I was trying to update a game called Warframe where it was taking me 5 hours to download a 60 MB update and I started to tinker my settings but strangely, at 11pm it started to download quickly so I shrugged it off but I was still a bit sketchy. A week later, I tried to download a 140 MB app on my laptop and it was taking so long that the download said 2000 B/s so I canceled it cause it was so slow. But when I tried downloading the same app on my phone, it took 6 seconds to download and install. I was wondering if I may have accidentally downloaded a virus. I check my windows defender every day and it says no threats. Will formatting/resetting (idk the term) my laptop fix this or do I have to talk to my ISP? thanks in advance

Windows for home | Windows 11 | Internet and connectivity

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  1. Kayece Jan Mae Amizola 13,975 Reputation points Independent Advisor
    2023-11-10T10:25:22+00:00

    Please perform the following steps below.

    *Run the Network Troubleshooter

    Start > Settings > System > Troubleshoot > Other troubleshooters > Network Troubleshooter

    *Click on Search, type CMD, Run Command Prompt as Administrator. In the Command Prompt window,

    Type ipconfig /flushdns and select Enter.

    Type netsh winsock reset and select Enter.

    Type netsh int ip reset and select Enter.

    Type ipconfig /release and select Enter.

    Type ipconfig /renew and select Enter.

    If you still have the same issue, I recommend following some of the troubleshooting recommended in the support article on the link below.

    https://support.microsoft.com/en-us/windows/fix...

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  2. Anonymous
    2023-11-10T08:34:02+00:00

    Hello, I tried the Window Auto-Tuning feature as you have instructed and tried downloading an app but unfortunately, it still failed. It went from 200 Kb/s then went down to 0 B/s real quick. I noticed it always downloads the first 1-2 MB then goes to zero after if that helps.

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  3. Kayece Jan Mae Amizola 13,975 Reputation points Independent Advisor
    2023-11-10T07:07:32+00:00

    Hi,

    Kayece here, An Independent advisor and a user just like you. I will be happy to assist you today.

    I understand that you have a problem with the download speed on your laptop. Try to perform the Windows auto-tuning first and see if this will help your PC performance. Auto-tuning helps the PC improve the performance of programs.

    To check the status of the Auto-Tuning feature on your system, go to the Windows search bar then type CMD or command prompt, and make sure that it is open as administrator. Then type:

    netsh interface tcp show global

    Older routers, firewalls, and operating systems that are incompatible with the Receive Window Auto-Tuning feature may occasionally result in slow data transfer or a loss of connectivity when the Receive Window Auto-Tuning feature is activated for HTTP traffic. Users can experience a slowdown in performance when this happens.

    To disable Windows AutoTuning, run the following command:

    netsh int tcp set global autotuninglevel=disabled

    To enable Windows AutoTuning, run the following command:

    netsh int tcp set global autotuninglevel=normal

    Source:https://www.thewindowsclub.com/window-auto-tuni...

    I hope this is helpful. If you have any additional questions and need more help, please let me know and I will gladly assist you.

    Kayece

    Stay Safe!

    Disclaimer: There are links to non-Microsoft websites. The pages appear to provide accurate and secure information. Watch out for ads on websites that may advertise products that are often classified as PUPs (Potentially Unwanted Products). Thoroughly research any product advertised on websites before deciding to download and install it.

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  4. Anonymous
    2023-11-10T08:57:44+00:00

    update: I am updating a game called Genshin Impact using its own launcher and the download speed is 5.70 MB/s (ik its slow but I'm happy its even downloading this fast). I think the issue is downloading on my browser but don't quote me on this yet. I tried downloading on Google and Microsoft Edge and they're both slow

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  5. Kayece Jan Mae Amizola 13,975 Reputation points Independent Advisor
    2023-11-10T08:57:01+00:00

    Thank you for your information. May I ask if you have any changes to your PC before this issue happens? Are you currently using a wifi? Does this also happen with ethernet?

    Please also enable your Windows AutoTuning again.

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