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After Microsoft Update. My Dell Inspirion Chrome Laptop won't let me sign into my Medical Records Portal

Anonymous
2023-11-13T16:27:10+00:00

This never happened before. Microsoft Updated my computer recently. When I attempted to sign into my medical records portal at account.bannerhealth.com; after the intitial Welcome email address and password sign in, I'm kicked to the blocked dashboard with a timer counting down to kick me out. I choose stay entered and it just loops back to the security time to kick me out back to the entry portal. Each time trying to sign in the same timer portal kicks me back to sign in entry loop.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-11-13T17:05:20+00:00

    Hello Theresa, sorry about your problems. My name is Marco and I will do my best to help you.

    Try clearing your cookies and cache files in your Edge browser.

    To delete cookies and cache files , you can follow these steps:

    -Open Microsoft Edge.

    -Click on the three dots in the top right corner of the browser window to open the menu.

    -Select "Settings" from the menu.

    -Click on "Privacy, search, and services" on the left-hand side panel.

    -Scroll down to "Clear browsing data" and click on "Choose what to clear."

    -Select the time range for which you want to clear the cache and cookies.

    -Check the boxes next to "Cookies and other site data" and "Cached images and files."

    -Click on "Clear now" to delete the selected data.

    Otherwise, you should contact the customer service of the site in question.

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