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everything except taskbar items becomes unclickable

Anonymous
2023-11-10T22:02:28+00:00

so sometimes when using a monitor everything on both my main laptop and monitor becomes unclickable with the only thing still clickable being the taskbar. i dont know what i could try to fix this

system information:

Device name -removed-

Processor AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx 2.10 GHz

Installed RAM 8.00 GB (5.95 GB usable)

Device ID -removed-

Product ID -removed-

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Windows for home | Windows 11 | Input and language

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  1. Anonymous
    2023-11-30T20:32:02+00:00

    hi, i still couldn't fix it but i figured out another way to get rid of it without restarting my computer. all i have to do is lock my computer then unlock it

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  2. John DeV 164.5K Reputation points Independent Advisor
    2023-11-11T06:06:16+00:00

    Thank you for updating me with that information. Just in case if this does not work, Pease try performing an In-place Upgrade. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.

    https://answers.microsoft.com/en-us/windows/for...

    Few things to check on the PC

    **Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting

    **Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

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  3. Anonymous
    2023-11-10T22:48:22+00:00

    hi, what do you mean "last time it worked properly"? if you mean when was i able to click normally, usually a system restart fixes it, but it can still come back.

    i did sfc /scannow a few days ago and it found issues and fixed them, but this problem has been happening for a few months, just on random occurences and it only happened like once or twice before it started happening when i use my monitor. i dont think its an explorer issue since the taskbar is the only thing that is clickable, everything else (including apps) is unclickable, but ill try that if it happens again. ill also try running sfc and dism again to see if it can fix it.

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  4. John DeV 164.5K Reputation points Independent Advisor
    2023-11-10T22:35:23+00:00

    Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    When was the last time it worked properly?

    Please try the following methods below.

    **Restart Windows Explorer

    Press Ctrl + Shift + Esc to open Task Manager.

    Select the Processes tab.

    Scroll down and look for Windows Explorer

    Right click then select Restart.

    **Please try to run SFC and DISM to check for any system errors and corrupted files.

    https://support.microsoft.com/en-us/windows/usi...

    After that, Restart your PC

    Note: You can open command prompt by doing this,

    Press Windows Key+R to open run then type: cmd

    Press Ctrl+Shift+Enter to run it as administrator

    Continue with the commands within the link above.

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

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