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windows 11 / Lenovo IdeaPad Cannot find Fingerprint scanner compatible with Windows Hello

Anonymous
2023-11-17T10:20:14+00:00

These options have not worked since I bought my laptop

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-11-17T12:00:38+00:00

    Here you go

    4 people found this answer helpful.
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  2. Anonymous
    2023-11-17T11:24:27+00:00

    Hi Dave,

    I have re-installed the version and checked for BIOS updates and, unfortunately it hasn't worked and it looks exactly the same.

    3 people found this answer helpful.
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  3. Anonymous
    2023-11-17T12:05:31+00:00

    Glad to help!

    1 person found this answer helpful.
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  4. Anonymous
    2023-11-17T12:02:53+00:00

    Thank you for the screenshot, all device drivers are correctly installed, since the fingerprint scanner has never worked correctly on your laptop since you go it, most likely, there is a hardware issue, it would be best to contact Lenovo support directly on their website, they may need to provide you with a replacement device.

    1 person found this answer helpful.
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  5. Anonymous
    2023-11-17T10:52:24+00:00

    Hi, I am Dave, I will help you with this.

    The best first option would be to go to the support page for your laptop on the Lenovo website, then from there, download and manually re-install the version of Fingerprint scanner drivers they provide and while there, check for any BIOS update that may be available and not installed on your laptop.

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