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Hello
After installing Windows 11 Pro 23H2 I'm experincing random PC reboots. No matter I'm gaming, working, searching the net, or just idle. Sometimes it comes with the BSOD saying CRITICAL_PROCESS_DIED, sometimes not.
In the system events log it says critical error kernel power 41 63. BugcheckCode is 239
I checked MEMORY.DMP with WinDbg and found some references to explorer.exe:
PROCESS_NAME: explorer.exe
CRITICAL_PROCESS: explorer.exe
ERROR_CODE: (NTSTATUS) 0x3a3c7080 - <Unable to get error code text>
CRITICAL_PROCESS_REPORTGUID: {bcf8bebb-2b1e-4200-b231-f3f857b3f600}
IMAGE_NAME: explorer.exe
MODULE_NAME: explorer
FAULTING_MODULE: 00007ff7ec0d0000 explorer
I TRIED:
clean windows installation
checking system files integrity (sfc scannow, DISM, RestoreHealth etc)
reseting, updating BIOS (latest is installed)
updating all drivers (there are no divices without drivers)
scanning RAM with windows tool
scanning all my hard drives
scanning for viruses
Overall no mulfunctions detected after scans, everyting seems to be OK
I can't really blame my hardware, because it was running nice on win10 before. The only thing new is RAM, however I can't see what could be wrong with it
Config:
1T Kingston SSD m2 mvne with windows on it
ASUS Tuf x670e MB
r9 7900x
RTX 3080ti
G.Skill Trident Z5 RAM running on 6k Hz (with AMD EXPO or 4700 by default, see no difference related to the problem)
1000W PSU
What is causing this error? Thanks in advance
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Since the issue doesn't happen in Safe Mode, the issue is probably software or driver related.
Can you share the System event logs so that I can further investigate?
>> Open Event Viewer.
>> Click Windows Logs.
>> Right-click System.
>> click "Save all events as"
>> Select location, name the file, and click Save.
>> select "Display Information for these languages ", click English and click OK.
>> Upload the saved log file to OneDrive and share the link here.
Thanks.
Hello again
My PC was idling in Safe Mode for about 80 hours straight and no reboots occured. Usually it was happening once in every 4-24 hours. This statistics is quite stable and based on my 1 month experience using this setup.
Does this mean something could be wrong with my Win11 core?
I am wondering about MEMORY.DMP tells that explorer.exe crashed. Could this really be the issue?
As far as I recall in Win7 and Win10 windows explorer could just crash for some reason, not responding until windows reboot, but it was not causing total system shutdown
Is there any way to approach this explorer.exe issue given MEMORY.DMP or something else?
Okay, please keep me posted.
If you don't get any results sooner, let me know so that we can try other methods.
Thanks.
I'll try. It may take a couple of days to catch random reboot
Hi Ruslan,
I'm Paul and I'm here to help you with your concern.
Let's try to isolate the cause of the issue.
I suggest that you start the PC in Safe Mode. If the issue still persists in the Safe Mode it means the issue might be caused by hardware.
To start in Safe Mode.
>> Press the Windows logo key + R.
>> Type msconfig in the Open box and then select OK.
>> Select the Boot tab.
>> Under Boot options, click the Safe boot checkbox.
>> Apply and restart PC.
Let me know the result.
Thanks.
