Share via

Left and right speakers appear to both come out of one speaker.

Anonymous
2023-11-27T19:52:27+00:00

Good Morning Microsoft Team,

I've recently received a new set of speakers/subwoofer combo but upon running the test function inside control panel -> sounds ->playback -> speakers, both tones(for left and right) come out of one side with the second being much quieter. It appears to come out of the left side only and I can switch the speakers themselves and both appear to work.

The speakers are GoGroove Bass Pulse speakers that have one audio in coming from my audio out to the sub itself and then a left and right out from the sub to an additional two speakers.

The sub itself also appears to be working fine.

I've tried using the balance function inside the levels section of the properties of the speakers in control panel as well with no luck.

I've additionally gone to Device manager -> sound and video game controllers and tried to update drivers and it appears all drivers are up to date.

Any additional ideas or help would be appreciated!

Running Windows 10 Pro.

System model G1.Sniper z170

System manufacturer Gigabyte Technology Co., LTD

If you need anything else let me know!

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-11-28T08:00:47+00:00

    Hi

    Welcome to Microsoft community.

    I understand the issue you're experiencing with your new GoGroove Bass Pulse speakers. It can be frustrating when audio doesn't function as expected. Here are a few steps you can try to hopefully resolve the issue:

    1. Check the cables and connections: Make sure all cables are firmly connected to the correct jacks. If possible, try using different cables to rule out the possibility of a faulty cable.
    2. Check the speaker settings: Go to Control Panel -> Sound -> Playback -> Speakers -> Configure. Make sure the audio channels are set to Stereo, not Mono.
    3. Test the speakers on a different device: Connect your speakers to a different device, such as a laptop or a smartphone, to see if the issue persists. This can help you determine whether the problem lies with the speakers themselves or your computer.
    4. Reinstall the audio driver: Although you've updated your drivers, it might be worth reinstalling them. In Device Manager, right-click your audio driver and select Uninstall. After that, restart your computer. Windows should automatically reinstall the driver.
    5. Update your BIOS: Sometimes, outdated BIOS can cause issues with hardware. Visit the Gigabyte website, find your motherboard model (G1.Sniper z170), and download the latest BIOS update. Be cautious while doing it, as incorrect BIOS update can cause serious issues. Disclaimer:  Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.   If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.

    Please remember to share the results after performing these steps so I can provide further assistance if necessary.

    Best regards

    Derrick Qian | Microsoft Community Support Specialist

    1 person found this answer helpful.
    0 comments