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Windows 11 update is not working saying "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet." (I checked and the windows update service is running), I tried the windows troubleshooter for network and internet and it says "Looks like you aren't connected to the internet." but all apps and browsers connect to internet fine. Today I tried a repair install of the new 23H2 update from the ISO and no luck with that, the troubleshooter and windows update still say no connection to internet. What now?
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I have a wired computer, not using WiFi and I have the same issues. Some apps think the internet is disconnected even while the browser is working. This only happened once I went to Windows 11. Never have I had this issue before where some applications do not see that I am connected to the internet. This is 100% a Windows 11 issue. Microsoft just does not want to admit it.
I already tried those two solutions and it didn't fix the problem. I even tried hooking up a USB-C hub with an Ethernet port and no change. I think a windows update in the recent weeks broke something.
I also found this thread below (and others) of people having the same issue. https://answers.microsoft.com/en-us/windows/forum/all/windows-11-no-internet-access-but-my-internet-is/0fd18af0-73a7-4c7e-ad70-5debc24458f9?page=1 So it seems to be a problem Microsoft problem as my drivers are up to date and everything else connects to the internet fine. I'm guessing the only way I'll fix this is to reinstall windows 11 or just go back to windows 10 because 11 has issues that need to be resolved.
Since your drivers are up to date, it may be a DNS issue. You can try to reset the network settings or set the DNS manually and check if it fixes the problem.
Solution 1: Reset the network settings
1-Click on Start then click on Settings
2-Click on Network & Internet
3-Click on "Advanced network settings"
4-Click on "Network reset", then click on the "Reset now" button
5-Reboot your PC and check if the problem was fixed
Solution 2:Set the DNS manually
1-Click on Start then click on Settings
2-Click on Network & Internet
3-Click on "Ethernet"
4-Click on the "Edit" button next to "DNS server assignment"
5-Change from "Automatic (DHCP)" to "Manually"
6-Switch on the IPv4, then enter one of the options above
-Google DNS:
Preferred DNS: 8.8.8.8
Alternate DNS: 8.8.4.4
-OpenDNS
Preferred DNS: 208.67.222.222
Alternate DNS: 208.67.220.220
7-Click on "Save" and check if the problem was fixed
Microsoft is not able to fix an issue created by windows 10 update
It's been " weeks a got this issue and still stuck after hours and hours of chat with MS support team, trying to fix it, I got the globe icon but I am connected to internet and can browse
But when i try to update W10 or try to download an app from MS Store, I got thos prompt
We couldn't check for updates, because you aren't connected to the Internet. Make sure you have a cellular data or Wi-Fi connection and try again.
The problem comes from Microsoft but their support cannot find a simpe solution to fix it
Since 3 weeks, I tried dozen of solutions suggested by them an restart 100 times my PC (on theur suggestion) but the problem remain the same
Its not an out of date driver its up to date, everything was fine a couple of weeks ago. The computer is a GEEKOM Mini PC - Mini IT12, it was fine till recently, I know because I check windows update on it once a month. The drivers stay up to date because it came with the Intel Driver & Support assistant preinstalled and I manually check for updates monthly.
