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Double users at login

Anonymous
2023-11-16T15:06:41+00:00

So I'm an issue with one of the computers at work where it has the users doubled. I've tried the common fixes for this issue but they aren't working. Also the duplicate users have a different login screen compared to the original.

https://ibb.co/2hKy7x2

I'm not sure why it's doing this. When I enter the password into the duplicate user it brings up the actual user account. Like if I have a word document open in the actual account it will also be open in the duplicate account.

Windows for home | Windows 10 | Settings

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  1. EmilyS726 225.5K Reputation points Independent Advisor
    2023-11-16T17:37:11+00:00

    Wha accounts are these two users? Personal Microsoft accounts? Local users? Work accounts? Local domain users? Is the computer domain joined

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  2. EmilyS726 225.5K Reputation points Independent Advisor
    2023-11-16T20:12:19+00:00

    Do you mind taking two screenshots for me pls?

    please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up please.

    Type sysdm.cpl in the search on the taskbar and press enter. Then share a screenshot of the system properties window, the computer name tab.

    Thanks!

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  3. EmilyS726 225.5K Reputation points Independent Advisor
    2023-11-16T19:37:52+00:00

    Here are the steps:

    1. Type netplwiz in the search on the taskbar and hit enter. When launched, click on "Add". On the next window, click on the bottom where it says to create an account without Microsoft email. This will allow you to define your own username. Make sure it doesn't contain space or special character. Set it up as a local user.
    2. When the above user is created, back to the main netplwiz page, double click on this new user, go to the Group Membership tab, make it administrator. Save the change.
    3. Restart the computer. Sign into the new user you created in Step 1.
    4. If you have data at the old username folder, go to C:\users\old username folder, find them and copy them into C:\users\new username folder.
    5. Type sysdm.cpl in the search on the taskbar and hit enter, go to Advanced tab, click on the "Settings" button at the User Profile section. Then delete the old user profile. You can also delete the scan user's profile here too.
    6. Launch netplwiz again, delete both old usernames from there.

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  4. Anonymous
    2023-11-16T19:34:31+00:00

    Only the City Clerk is an active user. The scans user is there for network scanning from one of the printers on site.

    If need be the scans user can be deleted if need since they aren't using the scanning function at all right now.

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  5. EmilyS726 225.5K Reputation points Independent Advisor
    2023-11-16T19:27:44+00:00

    I see. Are both users acttive users a the moment? I think some settings wasn't done correctly on that netplwiz/requiring username/password, which resulted in user corruption. We might have a workaround, but before I share the step, I would like to know if these are both users are currently used by staff on this computer.

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