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How do I find out what piece of hardware failed

Anonymous
2023-11-12T01:48:37+00:00

I don't know how to read this log, but I want to know what hardware component failed.

Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 11/11/2023 10:24:41 AM Event ID: 1 Task Category: None Level: Error Keywords: WHEA Error Event Logs User: LOCAL SERVICE Computer: Asimov Description: A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 1 0 2 0 0 0x8000000000000002 5546 System Asimov 3552 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Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-11-13T15:05:58+00:00

    So, I probably should have told you the whole story. I was in my AMD software for my GPU and the screen just went black suddenly. I checked my GPU and the fans were not spinning. I couldn't do anything but hold down the power button to shut off the computer, and then restart. I was checking the logs and found the hardware failure, but it didn't say what piece of hardware actually failed. I assumed it was my GPU but I was wondering if the logs could tell me for sure if it was the GPU. I built the PC so the parts are all new, when the screen went black the GPU was not under load, so the watts it was pulling should have been very low. I thought maybe it was a software issue that caused a hardware failure. Nothing is overclocked except the ram which is set to XMP II in the bios 6000 MHz. The PSU is only 750 watts and I am running a 7800xt/intel i5 13600k. AMD says only 700 watts is required, but that is the estimates. But I was surprised that it wouldn't fail during gaming when it is pulling 200+ watts but it fails when I am on my desktop? I suspected the AMD adrenaline software and put in a bug report with them but got no response. I also have a lot of Asus software running for my mobo. Thank you for your responses.

    1 person found this answer helpful.
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  2. Anonymous
    2023-11-14T13:25:15+00:00

    I am sorry that the above methods didn't solve the issue. Since this is an open forum, maybe someone else in the community has an idea or solution regarding this issue.

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  3. Anonymous
    2023-11-13T05:43:05+00:00

    Thanks for sharing the Event Viewer Logs.

    Event Viewer logs indicate Event ID 41: "The system has rebooted without cleanly shutting down first". This event indicates that some unexpected activity prevented Windows from shutting down correctly. Such a shutdown might be caused by an interruption in the power supply or by a Stop error.

    https://learn.microsoft.com/en-us/troubleshoot/...

    Since BugcheckCode and PowerButtonTimestamp values are zero as mentioned below:

    BugcheckCode 0

    BugcheckParameter1 0x0

    BugcheckParameter2 0x0

    BugcheckParameter3 0x0

    BugcheckParameter4 0x0

    SleepInProgress 0

    PowerButtonTimestamp 0

    BootAppStatus 0

    Checkpoint 0

    This behavior might indicate a power supply problem. If the power to a computer is interrupted, the computer might shut down without generating a Stop error.

    To help isolate the problem, do the following steps:

    Disable Fast Startup:

    https://www.windowscentral.com/how-disable-wind...

    Disable overclocking. If the computer has overclocking enabled, disable it. Verify that the issue occurs when the system runs at the correct speed.

    Check the memory. Use a memory checker to determine the memory health and configuration. Verify that all memory chips run at the same speed and that every chip is configured correctly in the system.

    You can test the RAM with the free utility MemTest86, then run a full 8 pass scan to test your RAM for physical errors:

    https://www.tenforums.com/tutorials/14201-memte...

    Check the power supply. Verify that the power supply has enough wattage to appropriately handle the installed devices.

    Check for overheating. Examine the internal temperature of the hardware and check for any overheating components.

    Please do not hesitate to ask if you need further assistance.

    ____________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  4. Anonymous
    2023-11-12T14:54:30+00:00

    There was no minidump folder in that directory.

    Here are the logs: https://1drv.ms/f/s!AoQGlWQHpgSX6WdjKuP9e9cH0l_s?e=K5u1CF

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  5. Anonymous
    2023-11-12T05:27:11+00:00

    Hi Brian,

    I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

    Please go to C:\Windows\Minidump and copy any minidump files you find to your desktop. Afterward, share these files through OneDrive or Google Drive so we can analyze them and identify the specific file that's causing the crash.

    https://answers.microsoft.com/en-us/windows/for...

    If the folder is empty, kindly share the Event viewer logs:

    https://www.yourwindowsguide.com/2017/12/how-to...

    Regards,

    ____________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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