Share via

My sound is not working after updating Windows 11

Anonymous
2023-07-23T19:44:20+00:00

My HP laptop no longer has sound - the speaker icon has an x and when I go to my sound settings it says I have no output or input devices. Yet when I go to device manager, under "sounds, video and game controllers" it says that I have Intel(R) Display Audio.

My laptop was working fine before, I had speakers and a mic and now I have nothing. What do I need to do?

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

9 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-11-08T15:23:22+00:00

    The newer Windows updates have a flaw where its speakers provisions I guess from Realtek can come into conflict with the sound system/speakers of another device connected or otherwise operational on your computer. Keep in mind there would have apparently been no problem on your computer before prior to the update. In my situation, it was a Logitech webcam. An older model webcam did not create a conflict but a later model with speaker capability did. What another user recommended was going into "device manager" and running through all the things connected to your computer that could be causing the conflict and then selecting the "disable device" option. After you do that wait 30 seconds or so and the sound on your computer should come back on. I am posting here because this answer is elsewhere but the search parameters would be so specific that you would probably never find it. When I looked around these were the page responses that came up the most.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  2. Aymeric-B 29,300 Reputation points Independent Advisor
    2023-07-23T20:23:57+00:00

    Hello ! I'm Aymeric, and I'm here to help !

    It seems like there's an issue with your sound driver. Go to the manufacturer's support website (HP in your case) : https://support.hp.com/us-en/drivers

    Click on "Laptop" and enter your laptop serial number. Select the OS you're currently running, and click on "All drivers".

    Look for the audio drivers in the list, and then, download and install it. Once done, reboot your PC. You should have the sound back.

    Feel free to ask if you have any other question !

    Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2023-11-10T11:26:39+00:00

    In our organisation we have the same audio issue . Our user laptops are HP 250 G9 and 3 users are affected as of now.
    Checked in event viewer>Found audiosrv.dll is affected
    Troubleshooting done.
    1.Device Manager>Realtek audio>Uninstall driver. Then Scan for hardware changes- Didn't work
    2.Manufacture's website>downloaded audio drivers. Tried to install from the packages. Didn't work.

    Please find a solution as this is going to affect other users in the coming days.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Kapil Arya 37,781 Reputation points Volunteer Moderator
    2023-07-24T16:31:57+00:00

    Hello,

    See if this fix helps you:

    https://www.kapilarya.com/audio-not-working-after-windows-11-upgrade

    Let us know if this helps!

    Note: Included link in this reply refers to blog by a trusted Microsoft MVP.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Aymeric-B 29,300 Reputation points Independent Advisor
    2023-07-25T21:19:11+00:00

    You can choose Windows 10, it does not matter in this case. Windows 11 is a free upgrade from Windows 10, so every software made for Windows 10 will work on Windows 11.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments