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My audio keeps cutting out when I try to play something, like youtube or spotify. If is very choppy and frequently cuts out. What do I do?

Anonymous
2023-11-23T10:23:58+00:00

It is my audio, not my headphones. I tested with another headphone and it was the same, it keeps cutting out and gets very choppy and low quality. I am on windows 11

Windows for home | Windows 11 | Performance and system failures

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  1. Ferdinand Nanalig 29,190 Reputation points Independent Advisor
    2023-11-23T10:57:48+00:00

    Hi, I am an Independent Advisor.

    Let me help you with this issue.

    I understand that you are having issues with your Audio cutting out, becoming very choppy, and having low quality.

    Is it the same when you play a local audio file or a movie file?

    Please follow the steps below on how to get this fixed.

    Please hover your mouse to the sound icon at the lower right-hand corner then right-click it and click Troubleshoot Sound. Let the troubleshooter finish until it's done then this should either fix the problem or give us an error message.

    If that doesn't work, we need to remove the Audio driver from the Device Manager and restart the PC to reinstall it.

    Here are the steps to completely remove a Device from your computer.

    Step 1. Use shortcut keys Windows key+ X.

    Step 2. Select Device Manager.

    Step 3. Expand the entry Sound, Video, and Game Controllers Right-click the problematic device it is either Realtek Audio, or AMD High-definition Audio or High-Definition Audio this varies on the audio device installed in your PC, and select Uninstall device.

    Step 4. You need to check the option Delete the driver software for this device and then click the Uninstall button.

    Step 5. Reboot the computer.

    After the reboot, please see if the problem is fixed.

    If that still does not work, please visit the support website of your laptop or desktop and then download and install the latest Audio driver then restart the PC.

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