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Bluetooth earbuds is connected but no sound

Anonymous
2023-07-02T14:09:18+00:00

Hi,

My laptop running on Win11 can successfully detect my bluetooth headset and I can see the input volume bar move automatically but not for output one and there is no sound. When I use Troubleshooting to detect and fix sound issues, the problem is temporarily resolved until I close the Troubleshooting window. It looks like I need to run the sound troubleshooting and leave the window open so the earbuds can work. Any suggestions on how to fix this would be greatly appreciated.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-11-19T23:53:28+00:00

    HIi

    I have a similar problem.

    But I'm sure the problem is with my laptop. My earbuds are working on other devices. And my wired earphones are also not working now on my laptop.

    When i connect my earbuds to the laptop, it says connected but when i check for my output devices, it is not showing up.

    I'm quite concerned actually.

    Please do let me know if you know any solution to this issue.

    100+ people found this answer helpful.
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  2. Anonymous
    2023-07-02T14:58:31+00:00

    Hi Betty,

    I'm Amr, an independent advisor.

    Do your earbuds works on another device?

    Did you try to repair your earbuds?

    Here are some steps you can take to troubleshoot your Bluetooth earbuds issue:

    1. Check your audio output settings

    Go to Settings > System > Sound. Under "Choose your output device," make sure your Bluetooth earbuds are selected.

    1. Update your Bluetooth drivers

    Go to Device Manager > Bluetooth. Right-click on your Bluetooth adapter and select "Update driver."

    1. Re-pair your Bluetooth earbuds

    Remove your earbuds from the list of paired devices in your Bluetooth settings, then pair them again.

    1. Check for interference

    Other Bluetooth devices or electronics can sometimes interfere with Bluetooth connections.

    Try turning off other devices or moving to a different location to see if that helps.

    1. Reset your Bluetooth earbuds

    Follow your earbuds' manual for instructions on how to reset them.

    This usually involves holding down a button for a certain amount of time.

    1. Try your earbuds on a different device

    This can help you determine if the problem is with the earbuds themselves or with your laptop.

    1. Contact the manufacturer

    If none of the above steps works, there might be a problem with the earbuds themselves.

    You might need to contact the manufacturer for further assistance.

    I hope this is helpful. If you require any additional assistance, don't hesitate to respond to this.

    This is a user-to-user support forum. We're users just like you helping other users to find solutions to their problems.

    Best Regard

    Amr

    70+ people found this answer helpful.
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  3. Anonymous
    2024-01-20T12:53:07+00:00

    Open Sound Settings -> Advanced Sound Options (Click on the App volume and device preferences)

    Under App Volume and Device Preferences, select your Earbud device for your Out Put and Input options in the top.

    20+ people found this answer helpful.
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  4. Anonymous
    2024-01-19T15:12:14+00:00

    i have the same question. i have three sets of Shokz headphones and all of them quit working with my laptop. a week ago they all worked. (i only have one set paired at a time) they work on my phone and with my tablet. they show they are connected and the volume bar moves up and down as i adjust the headphones. i have removed them. uninstalled the bluetooth drivers. reinstalled the drivers. re installed the headphones. my bluetooth mouse still works and my phone still pairs with my computer. Baffled

    20+ people found this answer helpful.
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  5. Anonymous
    2024-03-06T12:01:03+00:00

    I don't believe it's "your laptop", I believe it's a Windows 11 problem - or other "non-niche" problem e.g. Intel Bluetooth problem.
    I say this as I have exactly the same issue (description below with *) on 2 different laptops (my old hp Spectre X360 & now my new Dell XPS13 Plus)
    Both have latest W11 (23H2) updates & Intel Bluetooth drivers.
    They both exhibit the issue with multiple Bluetooth devices - JBL Headphones, Sioundcore Life headphones, Sony speaker.

    * The device seems connected fine in Bluetooth & is the selected output device.
    The music or other sound playing "shows" on the volume bar/level slider in both W11 Settings>System>Sound & in Settings>System>Sound>Volume Mixer, but is not audible on the output device.
    In Volume mixer the app (VLC is an example, get same with Chrome or system sounds) level is on 100, not muted as in other replies above.

    As in posts above running the Troubleshooter bring a low quality version of the audio as it runs - but seems "unaware" of this, doesn't note it's doing anything (offers to turn off audio enhancements, doing this does nothing), ends saying it hasn't resolved the issue.

    Another way to get the low quality sound playing is to open the W7/10 style panel from Settings>System>Sound>More Sound Settings & select the "record" tab.

    Removing & readding the Bluetooth device doesn't help. The only cure I know - which may or may not work is rebooting the PC (possibly several times) with Bluetooth device switched off

    10+ people found this answer helpful.
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