Hi Zach. My name is Lester, and I am an Independent Advisor. I'm sorry that you are experiencing this issue. I'd be more than happy to assist you.
Is this your built-in keyboard? If so, please check for the FN key and a key indicating a keyboard lock logo, then press them simultaneously. Once done, check if you can utilize the function keys and Esc. If not, try connecting an external keyboard and check if the same issue persists.
I hope this information is helpful. Please don't hesitate to reach out if you have any more questions. Thank you