Hi Haley
I'm Diane and I'm happy to help you today.
So there is no misunderstanding, please note that this is a public forum. We do not work for Microsoft and do not have access to user accounts. If you need support for Word for Mac and don't want one of the many expierenced Word for Mac users here to help, you can use Help > Contact Support in the Word app.
This is the forum for Word for Mac -
https://answers.microsoft.com/en-us/msoffice/fo...
Let me know how it goes, I'm here to help you further if needed.
-- Diane