It at least boots fine however I did not dare to try and test if it still crashes because I do not know what state my PSU is, it works but I do not trust that it is 100% fine after the cable fuse went. Currently in contact with Corsair support so fingers crossed they see something I can't and can help me out. my psu and ram are both corsair so provided its one of those two causing the problem I'm in good hand.
System will enter a reboot cycle when GPU is used intensively.
I have recently built myself a new pc and have been using it without issue for the past few weeks, yesterday I installed update KB5033375 and also realised that I hadn't enabled xmp so I went and did that, the pc ended up getting stuck in a bootloop so I had to clear the CMOS. I've not touched xmp since and I personally fine with leaving my ram speed as it is, if going higher will cause issues.
However thrice in the past day my pc has randomly turned off, before turning on and off roughly ten times before it reboots successfully. I have managed to narrow it down to it occurring when I use my gpu in intensive circumstances, which I tested by running a benchmark program, which caused the pc to shut off after 5 minutes, whilst a game such as Minecraft doesn’t seem to trigger the issue at all. During the test my temperatures were all fine (with the gpu reaching just under 70 degrees Celcius) so I went and looked at the event viewer, the system doesn’t flag up any issues before rebooting but the final information event before the critical reboot event is:
ACPI thermal zone \_TZ.TZ00 has been enumerated.
_PSV = 0K
_TC1 = 0
_TC2 = 0
_TSP = 0ms
_AC0 = 353K
_AC1 = 328K
_AC2 = 323K
_AC3 = 318K
_AC4 = 313K
_AC5 = 0K
_AC6 = 0K
_AC7 = 0K
_AC8 = 0K
_AC9 = 0K
_CRT = 378K
_HOT = 0K
minimum throttle = 0
Following reboot I get a variety of errors to the effect of:
The GameInput Service service terminated unexpectedly. It has done this 6 time(s).
The GameInput Service service terminated with the following error:
The compound file GameInput Service was produced with a newer version of storage.
The GameInput Service service terminated unexpectedly. It has done this 5 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.
I tried counting how many times my pc reboots to see if it matches the amount of terminations by the service however it rebooted nine times versus eleven terminations. These errors are always followed by warning events of:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user NI24CA\Rogue SID (S-1-5-21-2060060885-3482539283-4093067521-1001) from address LocalHost (Using LRPC)
running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
I have seen people online with similar issues yet none go as far as causing full on reboots and the solution one reddit post shows does not match what I can see on my pc so I am uncertain whether my xmp issue is linked to the shutdown issue, due to the windows update or merely a poorly timed coincidence, I have ran tools such as windows memory diagnostic and sfc scan which both found no issues.
Any help would be appreciated as I am at a loss.
System specs:
MSI B760 Gaming plus wifi
I7-12700kf
Corsair 64gb ddr5 6200mhz
Nvidia geforce rtx 3070ti
Corsair 850w psu
Windows for home | Windows 11 | Performance and system failures
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4 answers
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Anonymous
2023-12-27T17:45:43+00:00 -
Anonymous
2023-12-24T16:38:54+00:00 Thanks for updating me.
As a follow-up, does your computer encounter a crash? or your computer function fine after replacing the power cable?
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Anonymous
2023-12-23T17:21:25+00:00 Afternoon,
I probably should have specified but when the issue happens but it goes straight to rebooting so there is no BSOD screens and thus no minidump logs, here is a link to onedrive for the event viewer logs : https://1drv.ms/u/s!Agn9pP6TkssX6BXgp6q6TMtB1zf5?e=tsTzC4
Since my initial post I've tried to use my pc normally and it's shut down again, still when using the gpu but at non-intensive levels, so at least I can pinpoint that it is definitely an issue that started on the day I updated windows + tried xmp as opposed to something that has simply slipped past my notice. The lack of a bluescreen makes me feel it is the power supply but surely enabling xmp wouldn't damage it? Right now I am going to mess with drivers as posts with similar issues suggested driver problems, but beyond that I guess it would be the ram, I want to try take out one of my two sticks and test, then repeat with the other to see if it's just faulty (which would be alright because I still have warranty on them) however I will leave that till the start of next week.
edit: After being unsuccessful in testing drivers I decided to move my pc to a position where I could physically test the ram in the coming days, plugging the PSU in and it popped, with the pc not turning on, luckily I tested a spare cable and it turned out to be the cable, so my pc seems fine however whether the cable ends up being the root cause of all my issues or not remains to be seen and I won't be turning on my pc until I have messaged the PSU supplier just in case the cable has damaged it and thus risks the entire system.
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Anonymous
2023-12-22T19:37:19+00:00 Hi Ethan,
I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.
Please go to C:\Windows\Minidump and copy any minidump files you find to your desktop. Afterward, share these files through OneDrive or Google Drive so we can analyze them and identify the specific file that's causing the crash.
https://answers.microsoft.com/en-us/windows/for...
If the folder is empty, kindly share the Event viewer logs:
https://www.yourwindowsguide.com/2017/12/how-to...
Regards,
____________________________________________________________
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