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Random keys not responding on my keyboard

Anonymous
2023-12-29T21:53:04+00:00

Hi! I'm having an issue with my Lenovo Ideapad Flex 5 laptop where two keys, a number (1, 2, or 3) and a key in the area of WASD and E will not register for a few minutes simultaneously. (For example, my E key always jams with the 3 key, and my W key jams with 2.)

I've briefly skimmed around for solutions but thought it would be easiest if I just asked here because I keep finding outdated or unhelpful forums for this problem that don't match with the issues I am having.

It seems to be that certain letter keys are connected with a certain number? Not sure. I thoroughly cleaned my keyboard with a duster a week ago, but it has not helped. I think(?) my computer is up to date, but I am not sure if there are some hidden updates that I could install.

Once every few weeks, the two keys that jam change to another two.

I'm really hoping I can get this problem fixed because I like to play videogames and this issue impairs my ability to play, especially when it affects one of my movement keys or weapon selection keys.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-12-31T07:22:09+00:00

    Hello，Calder Limbert

    Thank you for posting in the Microsoft community.

    Understanding that your keyboard keys seem to be sticking and will not correspond at the same time, I suggest you try the various steps below in order to narrow down the problem, and we'd be happy to hear back from you on the results of your testing to help us investigate further:

    1. Update the keyboard driver. Right-click the Start icon at the bottom, select "Device Manager" - > Select "Keyboard" from the list - > Expand the drop-down list, click on all the devices in the list in turn, right-click "Uninstall device". Uninstall Device". Then restart your computer, open the Device Manager again, click "Check Hardware Changes" at the top of the Device Manager, reinstall the driver, and see if the problem is solved.
    2. Clean boot your computer to determine if there is any third-party software or processes interfering with it, for the steps of clean boot you can follow this official link: How to perform a clean boot in Windows - Microsoft Support

    Disclaimer*: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.* These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track.

    1. Create a new local account to check if there is any user profile corruption, please refer to: Create a local user or administrator account in Windows - Microsoft Support

    Please let us know the following two issues as well, as this will help us troubleshoot if there is a hardware cause:：

    • If convenient, connect another keyboard to the computer device and check if the problem exists?
    • Please try to open the on-screen keyboard by typing "OSK" in the search bar at the bottom of the screen, can you use the on-screen keyboard normally?

    I wish you all the best and please feel free to contact me if you have any questions, I look forward to hearing from you which will determine where we go next!

    Best Regards，

    Rota Ye |Microsoft Community Support Specialist

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