Hi, I am Dave, I will help you with this.
Are you able to access the recovery environment using these steps, and if so, what options in there failing for you?
Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down
Do this twice
On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.