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Greeted with BSOD (atikmpag.sys) whenever my graphics driver is enabled.How do I fix this?

Anonymous
2023-12-16T12:10:34+00:00

I am using Win10 64bit Hp omni-27( All-in-one-PC ) with built in AMD Radeon RX 5700 and Intel core i7-2600S

Context :When I opened my Roblox interface, all of a sudden the pixels on the screen started deteriorating afterwards the the screen went black.(the system crashed basically). Turned my PC on again then I was greeted with the BSOD with Stop Code:Video TDR FAILURE and atikmpag.sys. So I went into safe mode and deleted the graphic drivers and it started working just fine but when I reinstalled the driver the same issue persisted.

Already tried Fixes:

  1. installed older version of amd drivers. No luck
  2. Updated BIOS. No Luck Can anyone help? I'm going insane
Windows for home | Windows 10 | Devices and drivers

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  1. Lester Bernard Reyes 77,810 Reputation points Independent Advisor
    2023-12-17T05:06:47+00:00

    Hi, thank you so much for patiently waiting, as per checking and analyzing the DMP files, there is an error atikmpag.sys, this is actually the AMD Radeon driver which also affects AMD hardware, since you have reinstalled older version of the driver and the issue still persists, what we will do is to run a clean installation of the AMD GPU driver, this is different from using DDU or updating driver, as this process will remove all entries and replace into a compatible one, kindly follow the steps below:

    Step 1. Completely uninstall the AMD GPU Driver using the steps from this link:

    https://www.amd.com/en/support/kb/faq/gpu-601

    Step 2. Reinstall the AMD Graphics driver using the steps from the link below:

    Install AMD Radeon and automatically detect the AMD driver: https://www.amd.com/en/support/kb/faq/rs-install

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Additional note: If the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues in particular to your GPU.

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  2. Anonymous
    2023-12-16T18:13:15+00:00

    Hey Bernard. Sorry for the late reply.

    Anyway here's the minidump as you requested

    https://1drv.ms/f/s!ApaS4DA-EZmigTXcL_LrX7JkFDPG?e=dLYKCx

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  3. Lester Bernard Reyes 77,810 Reputation points Independent Advisor
    2023-12-16T15:59:30+00:00

    Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, there is nothing to worry I am here to help, based on the error seems that this is a hardware-related issue with your GPU, in addition, we need to further check what is causing the issue, can you please check if you have minidump files on the PC:

    Press Windows key + E (To open File Explorer)

    Click "This PC" > then follow the file path:

    C:\Windows\Minidump

    Copy the Minidump files and save them to another location like Desktop or Documents.

    Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

    To upload and share the link using One Drive:

    Go to this link: https://onedrive.live.com/ then upload the file.

    Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

    Let me know how it goes and I hope that helps.

    Bernard

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