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Airpods are connected, but no audio or mic.

Anonymous
2023-11-04T01:26:35+00:00

Previously it would say Connected, Voice, Music, but this no longer is the case. The audio does not work.

This is not a problem with my AirPods as it works perfectly fine with other devices.

List of things I've tried that did not solve the problem:

Removing the device and reconnecting

Trying to connect from sound, when trying to connect to the airpod it would not show up.

Restarting Bluetooth drivers

Checking and installing updates for the computer.

Restarting the computer.

My make and model: Lenovo 82SX

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-12-09T19:31:55+00:00

    Hi Kevin,

    I also face the same problem as yours. and also try all the other agent suggestion but still not solved.

    U can try checking how many devices your airpod is connected to. U need to remove your airpod from other device.

    As for me, I have 4 devices. and when I removed my airpod from one of the devices. Computer became showing again audio and mic. And I think airpod can connected with maximun 3 devices to work properly.

    2 people found this answer helpful.
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  2. Anonymous
    2023-11-05T05:16:42+00:00

    Hello，Kevin131234

    Thank you for posting in the Microsoft community.

    Understanding that you are experiencing no audio or microphone when connecting your Airpods to your computer, I apologize for the frustration and inconvenience, I would like to ask for your help in narrowing down the problem locating, this will require you to do the following and share the test results and information with me in the community, the information you provide is vital to our next steps in resolving this:

    Please try reconnecting your device by disconnecting it at Start - Bluetooth & Devices - Device Disconnect; then click Show More Devices, select More Devices & Printers, locate the device you're using in the pop-up window and right-click Properties, tap Go to Services, check Audio Receiver, and click OK; then right-click Start, tap Device Manager, and under the Bluetooth list, locate the driver you're using, right-click and select Properties, select the Driver tab, uncheck "Allow this computer to turn off this device to save power". If the problem is still not solved, go to Settings - System - Sound, here is a troubleshooting common sound problems, click on your bluetooth headset, does any prompt appear?

    Thank you for your patience and testing, we look forward to hearing from you as this will determine our next steps!

    Best Regards，

    Rota Ye |Microsoft Community Support Specialist

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