Hi
Welcome to Microsoft community.
I understand the trouble you're having with your microphone. Here are some steps that might help to solve your problem:
- Check the Microphone Connection: Ensure that your headset is properly connected to your computer. If it has separate jacks for the microphone and the headphones, make sure both are securely plugged in.
- Set as Default Device: In the Sound settings (right-click the speaker icon in the system tray and select "Sounds"), go to the 'Recording' tab. Find your microphone, click on it, and press the 'Set Default' button.
- Check the Microphone Levels: Still in the 'Recording' tab, double-click your microphone to open its properties. Go to the 'Levels' tab and make sure the microphone volume is turned up and not muted.
- Check the Microphone Boost: In the same 'Levels' tab, if there is a 'Microphone Boost' option, try increasing it to enhance the microphone volume.
- Disable Audio Enhancements: In the microphone properties, go to the 'Enhancements' tab (this may not be available on all computers) and check the 'Disable all enhancements' box.
- Update Audio Drivers: The issue may be caused by outdated or corrupted audio drivers. You can try updating your audio drivers manually, or use a tool like Driver Easy to automatically update your drivers.
- Check Privacy Settings: In Windows 10, microphone access is controlled by privacy settings. Go to Settings > Privacy > Microphone and ensure that 'Allow apps to access your microphone' is turned on.
- Try a Different Port: If your computer has multiple audio jacks, try plugging your microphone into a different one.
If after trying all these steps you're still having problems, it might be worth contacting the manufacturer of your headset for further assistance. It's also possible that despite the headset working on other devices, there could be a compatibility issue with your specific computer.
Best regards
Derrick Qian | Microsoft Community Support Specialist