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My laptop came with Windows 11 Pro.
It will not mount an ISO file.
I've right-clicked, selected "mount", get the spinning wheel for a while, then get a message that there is an error mounting the file.
Tried right-clicking and selecting Open With... Windows Explorer. Same result.
Tried disabling 'Check Apps and Files' under "Windows Security/Reputation Based Protection". Doesn't work.
The file CAN be opened in VLC or other app (when it's a video file), so it is not the file (tried several).
The files also mount fine on my other PC which has Windows 10.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello. I've tried all the steps listed in this thread, and none of it seems to work.
I've run the Terminal and the RestoreHealth commands, restarted computer. I've followed the link to a solution, and got to the registry. The files that were listed weren't there, so there was nothing to delete.
I've followed the advice of the post above me, and there is no "Windows/DeviceInstall" path to check for.
I'm at a loss. Any other help?
The simultaneous "inability to mount a file in Windows Explorer" and "inability to access cdrom resources" is highly likely tied to security software or setting which restricts cdrom access. This can be verified if you are able to load the image in powershell with: Mount-DiskImage -ImagePath "c:\sims.iso"
Gives a result like this:
Attached : True
BlockSize : 0
DevicePath : \.\CDROM0
FileSize : 3550216192
ImagePath : c:\sims.iso
LogicalSectorSize : 2048
Number : 0
Size : 3550216192
StorageType : 1
PSComputerName :
This means the iso was mounted. You will see an extra drive under you devices but will be unable to access this resource because some setting is blocking cdrom access.
Also please check the following key with Registry Editor:
| Registry Hive | HKEY_LOCAL_MACHINE |
|---|---|
| Registry Path | Software\Policies\Microsoft\Windows\DeviceInstall\Restrictions |
| Value Name | DenyDeviceIDs |
| Value Type | REG_DWORD |
| Enabled Value | 1 |
| Disabled Value | 0 |
Make sure it is disable.
If you were unable to mount the file either the iso is corrupt or you have corrupted your Windows installation.
Virtual Drive makers of any and all kinds will also run into the same problem; ability to mount ok, ability to read mounted contents denied. The more intelligent ones will report a mount failure error simply because the contents cannot be read thus cannot be verified.
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On the last the step which was Restore Health, it became stuck at 62.3%
Just saw this error when trying again to mount an ISO:
However, I cannot seem to be able to uninstall, delete, or update the driver.
This is the received error message I receive after several minutes of the spinning circle.
