Hi, thank you so much for that information, since the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues in particular to your GPU card.
GPU crash (?)
Edit: I'm going to leave this up here incase anyone else runs into similar problems.
So I set my GPU's power target to 50% and my game didn't crash right after getting in to the main menu anymore.
I then proceeded to gradually raise the power target and once I reached around 90% it started getting unstable.
Fairly sure it's a PSU problem since I've exhausted every other possibility at this point.
I think I only have 50% of the things listed of what I've tried here.
Insufficient power can lead to instability, causing graphics driver crashes. You might experience a black screen, a frozen display, or the operating system notifying you that the graphics driver has stopped responding.
This explains why I sometimes had BSOD's and sometimes not:
Other than the CPU, the computer's graphics card is the most power-hungry component in the system. The GPU is a likely target to show the earliest symptoms of being underpowered. When a graphics card is underpowered it will drop the performance levels and display graphics at a lower quality. The graphics downgrade will usually trigger if you run a graphics-heavy game or application that pushes the card to its limits. Graphics settings drops are usually accompanied with an error message and often start when you add new hardware to the system or replace an old component with a more power-demanding one. System instability can also cause driver errors and disable individual system devices. Additionally, if the computer isn't getting enough power the PSU may just give up and shut down the entire system. The forced shutdown is similar to the BSOD, but the power is so insufficient that the system immediately shuts down and is unable to even display an error message.
I recently updated some parts of my PC (Mobo, Processor, and RAM), and I've been experiencing crashes with various BSOD errors, such as Bad_system_config_info and Video_scheduler_internal_error.
Minidump file: https://www.mediafire.com/file/8rld19ayde4wjl0/My_minidump.zip/file Windows Fresh Install:
- Initially, I performed a fresh install of Windows, and it seemed to work for a while. However, the Video_scheduler_internal_error resurfaced later on.
BIOS Update:
- I updated the BIOS to the latest version.
GPU Driver Troubleshooting:
- I used DDU multiple times to wipe GPU drivers and installed both the newest and previous versions.
Registry Edits:
- Attempted registry edits to address potential software-related problems.
Nvidia 3D Settings:
- Adjusted Nvidia's 3D settings to "Prefer maximum performance" based on suggestions from others.
SFC /scannow:
- SFC /scannow detected and fixed corrupted files on both Windows installations. (Clean scans now)
Windows Update Issues:
- Encountered problems where Windows couldn't update everything, but this issue has been resolved.
System stability:
- My system is stable during CPU and GPU stress tests, with good temperatures. No crashes occur during these stress tests.
Gaming related issues:
- However, as soon as I launch a game, crashes happen. Sometimes, the screen freezes, and after a few seconds, I can ALT + TAB to close the game and continue normally.
Event Viewer Info:
- Event Viewer reports "\Device\Video5 Error occurred on GPUID: 600," and "nvlddmkm stopped responding and has successfully recovered." Occasionally, this doesn't recover, leading to a BSOD with the Video_Scheduler_Internal_Error.
Something else that I can remember I tried:- Reseated the GPU and cleaned the slot.
- CHKDSK
- Memtest86+ overnight
Everything was working fine prior to changing the parts. Current Specs:Processor: AMD Ryzen 7 5800X3DMotherboard: ROG STRIX B550-F GAMINGGPU: ROG STRIX 1080 Ti 11GBRAM: Kingston FURY Renegade DDR4 3600 Mhz CL16 (32 GB - 2x16 GB)Storage: Kingston HyperX Fury 248 GB / Barracuda 2 TBPSU: Corsair PSU VS650 650 W OS: Windows 10 Pro Previous Specs:Processor: i7-7700kMotherboard: MSI Z270 M7 GamingGPU: ROG STRIX 1080 Ti 11GBRAM: Corsair Vengeance LPX DDR4 3000 C15 (16 GB)Storage: Kingston HyperX Fury 248 GB / Barracuda 2 TBPSU: Corsair VS650 650 WOS: Windows 10 ProAny ideas or help would be appreciated!
Windows for home | Windows 10 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
4 answers
Sort by: Most helpful
-
Anonymous
2023-12-23T14:42:14+00:00 Hello Bernard and thanks for the answer.
I have followed the above steps few different times now to no avail.
-
Lester Bernard Reyes 78,435 Reputation points Independent Advisor
2023-12-23T04:42:36+00:00 Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.
I understand the issue you have, there is nothing to worry I am here to help, as per checking and analyzing the DMP file you have, there is an error in dxgmms2.sys, which is your Nvidia graphics card driver, for us to fix the issue kindly follow the steps below:
We need to run a Clean installation of the Nvidia driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:
https://nvidia.custhelp.com/app/answers/detail/...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Additional note: If the issue persists, and since you have done DDU, I suggest removing the GPU and placing it into another PCIe port available, however, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.
Let me know how it goes and I hope that helps.
Bernard
-
Anonymous
2023-12-23T04:10:42+00:00 Memory dump file: https://www.mediafire.com/file/c7hbfd5uqqxl7oj/MEMORY.dump.zip/file