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Dear,
I wish to feedback as well as seek any advice as recently I tried to do a clean install of Windows for several PCs.
Usually when I configure and install Windows, I will also install drivers from manufacturer website.
In the past after I install all the drivers especially audio drivers, the Realtek Audio console will install automatically through Windows store.
Unfornuately these PC that I did a clean install of Windows with the manufacturer drivers, the Realtek Audio console was not installed
automatically. I had to either try to install through a Windows store link but on one PC it fail to installed while another was able to install.
I'm not sure what has happened either the Realtek Audio console has been removed from Windows store.
Or there's a updated version which has not been published yet, please kindly take note I even through install older
audio driver but still the same issue.
* Changed to a question.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I finally managed to get some screenshots so everyone can understand the issue.
It is not I don't know how to install drivers as drivers should be easy to install.
Download the driver file and run setup, the Realtek audio panel should automatically install.
Even if you wait, it may or not may install.
Can anyone explain? Clearly is not I don't know how to install driver, something is wrong on the Windows store.
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This is not a microsoft store issue.
You have to install DCH drivers (the new post 2018 windows drivers) using the installer exe (often called setup.exe). You CANNOT install DCH drivers by device manager.
This Intel DCH faq also applies to realtek audio drivers.
https://www.intel.com/content/www/us/en/support/articles/000058298/graphics.html
After you install your computer manufacturer's realtek audio driver, then run Microsoft Store --- the realtek audio console will be "automatically" bought for you. You cannot install other computer manufacturer's realtek audio driver onto your computer (including Intel's website --- they are for Intel branded NUC mini computers only).
Hi
Welcome to Microsoft community.
From your description, it seems that one of your computers has been successfully installed, but the other one failed. This suggests that there may be some issues with some of your computers. In order to assist you better, could you please provide me with the error message you encountered during the installation failure, such as specific error codes or screenshots? This way, I can provide you with more effective help.
Please let me know if you need any further assistance. Thank you.
Best regards
Derrick Qian | Microsoft Community Support Specialist
If you want the technical answer, installing via device manager method will not install the extension inf file.
Only using the installer exe will the extension inf file installs the 3 realtek software components. If you don't have these 3 software components installed, then you will have problems getting realtek audio console from the microsoft store. Errors in the installation will bring you these problems --- sometimes asus and msi tell people to kill their internet access and reinstall their drivers.
The "realtek hardware support application" software component is the "bought" receipt --- the last 3 digits of the realtek HSA will correspond to the version that will be downloaded by the Microsoft Store. 11.0.6000.302 HSA will "buy" you realtek audio console 1.44.302.0.
How would I know which motherboard you are talking about, you didn't say anything about it.
But your strix z390-f realtek audio driver has the realtek audio console version 1.36.23.0 offline installation file.
This is how you reset your microsoft store, how hard is it for you to try a single line command.
Did you even look at the screenshot I posted --- the windows update screenshot clearly showed 11.0.6000.302. This is how you get a new version of realtek audio console. Microsoft pushes the 11.0.6000.302 via windows update and then microsoft store will pull 1.44.302.0 realtek audio console app.
