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Why all my printer model converted to HP LaserJet M101-M106?

Anonymous
2023-11-29T09:59:37+00:00

Dears,

i woke up this morning to find out that all my printers have changed their models to HP M101-M106 despite i don't have this model installed and i have canon instead.

On top of that, when i double click on them, it says "no task are available on this page".

I think it occurred after an update for windows. 22H2 ver 22621.2715

any ideas?

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-12-18T12:53:36+00:00

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  1. Anonymous
    2023-12-01T20:15:58+00:00

    The indication is that HP released an update with incorrect metadata. Where the device ID should be, it shows all local printers, hence the error.

    The folder of metadata is: %PROGRAMDATA%\Microsoft\Windows\DeviceMetadataCache\dmrccache\tr\d3a162c7-a388-4099-b63d-265639514cc0

    Removing the folder and reinstalling the driver with correct metadata should resolve the issue.

    Image

    9 people found this answer helpful.
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  2. Sumit 43,786 Reputation points Volunteer Moderator
    2023-12-12T02:44:18+00:00

    Windows 11, version 21H2 known issues and notifications | Microsoft Learn

    Some issues related to printer configurations are being observed on Windows devices which have access to the Microsoft Store. Microsoft is investigating this issue and coordinating with partners on a solution.

    Symptoms can include the following:

    1. ​Some Windows 10 and Windows 11 devices are installing the HP Smartapp.
    2. ​Printers are renamed as HP printers regardless of their manufacturer. Most are being named as the HP LaserJet M101-M106 model. Printer icons might also be changed.
    3. ​Double clicking on a printer displays the on-screen error "No tasks are available for this page".

    Note: Our investigations indicate that this issue is not caused by an HP update. In most cases, it should be possible to use the printer as expected, including queueing printing jobs, as well as other features such as copy, scan, or fax. Printers on the device will continue to use the expected drivers for printer operations. However, this issue might affect associations with other manufacturer-supplied printer apps used to extend basic printer capabilities. If this is the case, some or all of those extended functions might not work.

    As the symptoms are related to the automatic installation of the HP Smart app, Windows devices which do not have access to the Microsoft Store are not expected to be affected by this issue.

    **Next steps:**We are investigating this issue and will provide an update when more information is available. If you need support for this issue, go to https://support.microsoft.com/contactus, and select Windows.

    6 people found this answer helpful.
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  3. Anonymous
    2023-11-29T15:12:09+00:00

    Hi,

    We think it's to do with the printer images Microsoft is pulling down from the Internet. I saw the printers refresh and change right in front of my eyes.

    We have multiple print servers on both 2016 and 2019 that have the same issue.

    We restored a backup of a VM from last night (same updates) and spun it up offline. It no longer had the issue, which leads me to believe it's internet related and not update related.

    Also, if you go into the advanced properties of the printer and look at the driver, it's still correct.

    6 people found this answer helpful.
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  4. DaveM121 872.6K Reputation points Independent Advisor
    2023-11-29T10:34:24+00:00

    HI, I am Dave, I will help you with this.

    There are many people reporting this same problem where all printers are now showing as a HP LaserJet M101-M106, it seems to be a problem caused by a recent update.

    Try uninstalling the latest Windows update to see if that resolves this, and also, open the Feedback Hub (Windows Key + F0 and report this problem to the Windows developers so they can investigate this.

    5 people found this answer helpful.
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