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Keyboard and Mouse work in BIOS however are unresponsive in OS/Safe Mode

Anonymous
2023-05-12T13:13:14+00:00

I am running a windows 11 computer and suddenly this morning my mouse and keyboard have become completely unresponsive, I have tried using different keyboards and mice however as soon the log in page appears the lights on the keyboard and mouse turns off and they are unresponsive, when entering my BIOS (Gigabyte) the keyboard and mouse work fine however once I leave the BIOS in either safe mode or not neither device seems to work, I have tried to restore from a safe point as far as a week back and still nothing from either the keyboard or mouse. Any help would be appreciated as I am completely stumped as to what to do and do not want to have to reset my computer. Also, I cannot log into my pc on matter what, only able to access the BIOS and Advanced options.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-12-07T20:14:49+00:00

    I have the same exact problem. I also happen to have a second hard drive with Windows on it and when I boot to that drive my keyboard and mouse worked just fine it's not a USB port issue at least any physical failing. This is some sort of corruption due to either an update or random corruption of the drivers though seeing how this is a fairly common issue common enough that there are plenty of posts about it I doubt that it is random corruption to the keyboard and mouse drivers. It also happens to cross many different models brands of keyboards motherboards etc the only consistent thing is Windows and the failing of the keyboard and mouse during boot up after bios prior to login screen. what gives?

    I would prefer not to use such a heavy-handed solution as resetting windows. I mean that doesn't really fix anything you just start over. It's kind of like saying you fixed your car by buying a new one.

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  2. Anonymous
    2023-05-12T14:50:02+00:00

    Dear Daniel,in this case I suggest you try resetting the BIOS settings;

    Access the BIOS;

    Press the F7 key (Load optimized dafaults);

    Then press the F10 key to save and exit;

    Check if the peripherals work on the login screen;

    See you soon!

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  3. Anonymous
    2023-05-12T14:12:18+00:00

    Dear daniel,thank you for the informations;

    Turn on the PC and as soon as you get to the login screen, disconnect the keyboard and mouse and connect them to another USB port;

    Wait a few minutes and check if the peripherals work;

    See you soon!

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  4. Anonymous
    2023-05-12T14:06:04+00:00

    Hi,

    Nope the keyboard and mouse are both wired and work with other devices.

    My motherboard is the Gigabyte B550 GAMING XV2 and my CPU is an AMD Ryzen 5 5600x 6 Core Processors

    I have gone into my BIOS and disabled and reenabled every single USB Support setting my BIOS has yet still no input from my keyboard in the log in screen.

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  5. Anonymous
    2023-05-12T13:52:43+00:00

    Hello Daniel,welcome to the Microsoft community, I'll be happy to help you today;

    I understand that the keyboard and mouse only work in the Bios;

    Are you using a USB keyboard and mouse?

    What is the exact model of your Gigabyte motherboard?

    Try accessing the BIOS and make sure the USB Support settings are enabled;

    Then check if the peripherals work on the login screen;

    See you soon!

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