Hi. I'm David, and I'm happy to help you.
I know how frustrating it is when the computer doesn't work as expected.
Make sure Windows is updated:
https://support.microsoft.com/en-us/windows/upd...
If Windows is already updated or updating didn't help. I suggest you do the procedures below. If you have already done one, skip to the next one.
Close the Microsoft Store before doing the procedures to avoid errors.
Run the troubleshooter:
- Click the Start button;
- Select "Settings > Update & Security > Troubleshoot";
- Select "Windows Store apps > Run the troubleshooter".
Clear your Microsoft Store cache.
- Press "Windows + R";
- Type WSReset.exe ;
- Click OK.
See if the mentioned problem is fixed.
If the problem persists, reset the Microsoft Store app:
- Click the Start button;
- Select "Settings > Apps > Apps & features";
- Select "Microsoft Store" and click "Advanced options";
- Click "Reset" and click "Reset" again.
– Also, try the "Repair" option in the same place if Reset doesn't work
If the problem persists, re-register the Microsoft Store.
- Press "Windows + X" and select "Windows PowerShell (Admin)";
- Type or paste the following command and press Enter:
Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
Note if the command will run correctly or will have a red message.
- Restart the PC.
Feel free to ask back any questions.
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For clarification purposes:
The Microsoft Community is an open forum where users help other users.
I'm not a Microsoft employee. I'm just a user of their products, just like you. I try to help other users who seek help from the community.