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New CPU installed, fTPM/PSP NV corrupted or fTPM/PSP NV structure changed (NO NEW CPU INSTALLED)

Anonymous
2023-12-18T20:58:08+00:00

Hi all,

I am having a very big problem with my PC which I bought 3 months ago. If it matters, it's an Asus Strix G15. Everything was working fine until today. Yesterday I shut down the laptop properly and today I got this weird message:

New CPU installed, fTPM/PSP NV corrupted or fTPM/PSP NV structure changed.

Press Y to reset fTPM, if you have BitLocker or encryption enabled, the system will not boot without a recovery key

Press N to keep previous fTPM record and continue system boot, fTPM will NOT enable in new CPY, you can swap back to the old CPY to recover TPM related Keys and data

Needless to say, I did not install a new CPU. I have no BitLocker or encryption enabled (what is this even??) I pressed N, then got in the Windows (checked that I do not have BitLocker enabled), had to reset my pin code but then the same thing happened after I restarted the Windows.

I did a system restore and the same problem continues. Please advice, should I do, I am freaking out.

I reached out to Asus for input - at the same time, I see a lot of people simply saying I should press y??

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2023-12-18T23:10:38+00:00

    Update:

    After double and triple checking that I have BitLocker disabled, and reading quite a few forums, I pressed Y and the issue is fixed, awesome!!

    However, a new one happened - in the Windows Update section, I still see an error message "This PC doesn't currently meet the minimum requirements to run Windows 11".

    This used to be because of ftPM error. However, i checked pc health and it says fully compatible. Any idea how I can fix this error message?

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  2. Anonymous
    2023-12-21T12:57:37+00:00

    Dear Darky

    Thank you for posting in the microsoft community.

    Usually upgrading to WINDOWS 11 requires hardware support and the BIOS to be set up correctly.

    In most cases you can turn on TPM, turn on CPU Virtualization Platform Technology, and turn on Secure boot to ensure that you can upgrade to WINDOWS11 properly.

    Usually they are in the advanced settings of the BIOS.

    Of course, there are some unexpected situations that may cause you to be unable to upgrade to WINDOWS11 even if you have turned on these BIOS features correctly, so I'll give you some temporary workarounds that I hope will help you.

    Press WIN+R and type regedit - locate the

    Computer\HKEY_LOCAL_MACHINE\SYSTEM\Setup

    Select setup-right click-add-item-labconfig

    In the blank area on the right-right-click-New Dword-BypassTPMCheck Value 1

    In the empty area on the right-right-click-New Dword-BypassSecureBootCheck Value is 1

    When finished, reboot the computer and try to upgrade WINDOWS 11 again.

    I hope the above information can help you.

    Disclaimer: Generally, modifying registry subkeys or work group is intended for advanced users, administrators, and IT Professionals. It can help fix some problems, however, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click here to view the article.

    https://support.microsoft.com/en-us/topic/how-to-back-up-and-restore-the-registry-in-windows-855140ad-e318-2a13-2829-d428a2ab0692

    Best Wish

    Shawn Z | Microsoft Community Support Specialist

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