Share via

My laptop is so slow and I just purchased it

Anonymous
2023-12-02T18:42:42+00:00

I havé a ASUS Vivobook go flip 14 I just purchased it 2 weeks ago. It tells my app not responding for everything I open up to simply start up and let me log in it takes 3 minutes. To load up an app it takes 5 just to get myself prepared for university work it takes 30 mins to open up the website. I love thé laptop but I can’t deal with this. I have updated it restarted it even opening up the settings takes 3 minutes and when the app opens it’ll say not responding

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-12-03T18:05:00+00:00

    Hi

    Welcome to Microsoft community.

    I understand you're experiencing issues with your new ASUS Vivobook. This certainly isn't the norm for a new laptop. Here are a few troubleshooting steps you can try to speed up your laptop:

    1. Check for Malware: Make sure your laptop is not infected with any malware. Use the built-in Windows Defender or any other reliable antivirus software to perform a thorough scan.
    2. Update Windows and Drivers: Make sure your system and all drivers are up-to-date. You can update Windows by going to Settings > Update & Security > Windows Update, and clicking on 'Check for updates'. You can update drivers through Device Manager.
    3. Disable Startup Programs: Some programs run at startup and can slow down your computer. You can disable unnecessary startup programs by pressing Ctrl + Shift + Esc to open Task Manager, then going to the 'Startup' tab.
    4. High-Performance Mode: Go to Control Panel > Hardware and Sound > Power Options, and select the 'High performance' power plan.
    5. Check Disk Space: If your hard drive is nearly full, it can slow down your computer. You can check your disk space by going to This PC and looking at your drives.
    6. Reset Your PC: If all else fails, you can try resetting your PC. This will remove all your files and apps, so make sure to back up any important data first. You can reset your PC by going to Settings > Update & Security > Recovery > Reset this PC.

    Please feel free to let me know if you have any further updates, thanks.

    Best regards

    Derrick Qian | Microsoft Community Support Specialist

    1 person found this answer helpful.
    0 comments