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BSOD from several different bugchecks, including 0x1000007e, 0x0000003b, 0x0000007e, and more. Have tried so many things.

Anonymous
2023-12-03T23:59:15+00:00

Been getting BSODs consistently after 15 min - 2 hr of gaming since Nov 17. There have been a lot of different bugcheck codes and I've tried a lot of troubleshooting. Always while gaming; also always have firefox and discord open. temps normal, RAM not overstressed. I'm not sure what all info is helpful but here's a summary:

At first I thought it was my GPU (amd radeon rx 6750 xt) because I was getting a lot of event viewer logs like "Display driver amduw23g stopped responding and has successfully recovered" along with "The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e." There were also some instances of "The AMDRyzenMasterDriverV22 service failed to start due to the following error: The system cannot find the file specified." So for this, I tried:

  • updating gpu drivers to most recent version (23.11.1)
  • uninstalling gpu drivers and reinstalling with "drivers only" install to avoid AMD Adrenalin Edition bloatware that others had issues with
  • rolling back gpu drivers to what other users reported as being more stable for them (23.9.1)
  • installing AMD Ryzen Master even though it's an extraneous software because apparently the system was assuming it was installed

This didn't solve it. I changed settings to start saving minidumps, and the next minidump pointed out firefox as the module. Didn't really know what to do about that so I enabled driver verifier according to these instructions:

https://www.sysnative.com/forums/threads/driver-verifier-bsod-related-windows-11-10-8-1-and-8.29/

The next BSOD (the one that happened most recently) says the module is NDU. Also I noticed my computer seeming slower after this most recent recovery.

Crashes have happened mostly while playing League of Legends and Diablo 2 Resurrected.

Minidumps attached here: https://www.mediafire.com/file/4jnti5z7538eb5t/minidumps.zip/file

System hardware info:

Processor: AMD Ryzen 7 7700X 8-Core Processor 4.50 GHz

GPU: Gigabyte GAMING OC Radeon RX 6750 XT 12 GB Video Card

Motherboard: MSI PRO B650-P WIFI ATX AM5 Motherboard

RAM: G.Skill Flare X5 32 GB (2 x 16 GB) DDR5-6000 CL36 Memory

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2023-12-06T02:42:51+00:00

    I reviewed the other minidump files that you shared previously. One minidump file points to "hardware_ram".

    I recommend that you test the RAM using MEMTest86. Make sure to have at least 8 full passes for a near-conclusive result.

    Follow the guide from the link below.

    https://www.tenforums.com/tutorials/14201-memte...

    Let me know the result.

    Thanks.

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    The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  2. Anonymous
    2023-12-05T06:26:56+00:00

    Hi Paul,

    Thank you for the help. I did what you suggested re: updating the MediaTek Wifi device driver and that seems to have helped; the last two crashes have not been BSODs, which seems like an improvement. However, my games are still consistently crashing with this event viewer error: "Display driver amduw23g stopped responding and has successfully recovered." As I mentioned before, my gpu drivers are up to date so I'm not sure what to do here. This time, there was also an application error with the following text:

    "Faulting application name: StartMenuExperienceHost.exe, version: 0.0.0.0, time stamp: 0x0cb7f68b

    Faulting module name: amdxx64.dll, version: 31.0.22023.1014, time stamp: 0x653878f0

    Exception code: 0xc0000005

    Fault offset: 0x00000000004a2d59

    Faulting process id: 0x1e3c

    Faulting application start time: 0x01da2667f91361e7

    Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe

    Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0397406.inf_amd64_327265d4e3c6acee\B397164\amdxx64.dll

    Report Id: dc803a20-f525-4279-af78-275ef85e23fc

    Faulting package full name: Microsoft.Windows.StartMenuExperienceHost_10.0.19041.3636_neutral_neutral_cw5n1h2txyewy

    Faulting package-relative application ID: App"

    Any ideas what to try next?

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  3. Anonymous
    2023-12-04T00:51:26+00:00

    Hi,

    I'm Paul and I'm here to help you with your concern.

    A minidump file indicates "mtkwl6ex.sys". This file is related to the MediaTek WiFi device driver.

    I will recommend that you first check for any driver updates for this device. If no update is available, just try to uninstall and reinstall the Mediatek driver.

    I hope this helps. Feel free to ask back any questions and keep me posted.

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