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Acer Laptop blue light on, but screen and keyboard both dark

Anonymous
2023-12-16T18:19:03+00:00

Hey, I've got an acer A515-45 laptop. Recently I've noticed that when I close the lid for a few hours the laptop goes to sleep no problem, and wakes right up after I lift the lid back up. However recently I've got a problem where I'll close the lid and leave the laptop to sleep overnight, then when I open the lid in the morning the side light will change from orange-sleeping to blue-on like normal, but the screen will stay black and my keyboard won't light up like it does when the laptop is on.

Windows for home | Windows 11 | Sleep and Power on, off

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  1. Anonymous
    2023-12-27T01:44:31+00:00

    Hi

    Thanks for your reply.

    I understand that you're still having issues with your Acer laptop. Here are some additional solutions that you might want to try:

    1. Drain Residual Power: Unplug your laptop from the power source, turn it off, and remove the battery if it's possible. Then, hold down the power button for about 30 seconds to drain any residual power. After doing this, reinstall the battery, plug the laptop back into the power source, and turn it on to see if the issue has been resolved.
    2. Check Display Settings: Sometimes, the display settings of your laptop might be causing the issue. To check this, press Windows Key + P and then Enter . This will cycle through different display modes.
    3. External Monitor: Try connecting your laptop to an external monitor. If the external monitor works, then the issue might be with your laptop's display.
    4. Hardware Issue: If none of the above solutions work, then there might be a hardware issue with your laptop. It could be a problem with the display, the graphics card, or another component. In this case, I would recommend contacting Acer's customer service or taking your laptop to a professional repair service.

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  2. Anonymous
    2023-12-17T16:31:35+00:00

    Hi

    Welcome to Microsoft community.

    The issue of the screen remaining black after waking from sleep mode could be due to a variety of reasons. Try the following few solutions:

    1. Force Restart: Firstly, forcing a restart of the laptop could help. Holding down the power button for a few seconds will force the laptop to turn off. Then try turning it on again.
    2. Change Power Settings: Change the action for 'When I close the lid' in the power settings of Windows. Navigate to 'Control Panel' > 'Power Options' > 'Change plan settings' > 'Change advanced power settings', then find the 'When I close the lid' option and try selecting 'Do nothing' instead of 'Sleep'.
    3. Update Drivers: Ensure that your graphics card driver is up-to-date. If the driver is not the latest version, try updating it.
    4. Update/Reset BIOS: Check if your BIOS is of the latest version, and if not, try updating it. Alternatively, try resetting your BIOS settings to the default. Disclaimer:  Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.   If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.

    Please feel free to let me know if you have any further updates, thanks.

    Best regards

    Derrick Qian | Microsoft Community Support Specialist

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  3. Anonymous
    2023-12-25T17:15:12+00:00

    Hi Derrick, thank you for your reply, I've tested it for a week and while it went away for a couple days the problem arose a few days later. My power settings are changed, my drivers are all updated, and I'd already reset my BIOS settings prior to sending the initial ticket, yet the problem still persists. Everytime I wake up and open the screen the side light switches from sleep to awake but the screen still stays black and my keyboard inactive, forcing me to restart the laptop machine each time. Are there any other possible solutions you can think of that might work? Thank you again for your time

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