My Bonelk PC-Dock is not recognised in my display settings through USB-C port. Has anyone experienced this?

I SOLVED THIS FOR MY SURFACE PRO 7 Running Windows 11 after a day of troubleshooting the whole system.

I use a Bon elk desktop 9 port hub on a USB C to USB C connection.

I have managed to fix the issue on my Surface Pro 7 Tablet. it took me all day but i was able to run down multiple issues.

The bone elk hub was being recognized by the PC but additional required drivers were faulty, being power management and display drivers.

That the faulty drivers had been introduced through the Windows Insider Program via a recent update which could reintroduce the errors.

Firstly - I believe an update was made to the image of the surface through the Microsoft Insider Program. "Windows insider"

The program warns that this can happen as the software is not fully production ready and may have errors in it. I really should not have been running a windows insider box on a production system. As a software engineer i should have known better. Only use machines that you are using for testing new features. If you are a home user you might want to avoid the program or risk having to deal with these issues.

To remove the error from the program.

• Unenrolled from the windows insider program. Leave the Windows Insider Program (microsoft.com)
• I uninstalled all beta program updates from windows update. Also you can find more info about updates here Latest Windows Insider Build Thread/Blog Links - Microsoft Community
• I then hard reset my surface to rebuild it using the reset my PC function on the PC as a clean install. Recovery options in Windows - Microsoft Support
• This didn't fix the issue initially, so I went on to find missing and corrupt drivers that remained to force reinstall them.

Uninstall the following drivers in device manager.

1. search for device manager and open the Device Manager application.
2. Go to System Devices and uninstall/delete the following drivers, if you get a dialogue box to also try to remove the driver from the PC, tick the box or say yes. As you remove the drivers you will be asked to reset the PC. wait until you have finished removing all the drivers before restarting the PC.

• Uninstall and delete all drivers marked asIntel Serial IO UART Host Controller. - i had about 8, or so.
• Driver called Intel power module plug-in.
• Surface Serial Hub Driver
• Go to display drivers and remove the graphics display driver. Mine was called Intel Iris® Plus Graphics Display Adaptor

After deleting all three drivers, restart your Surface Device and Windows will install the correct drivers, ensuring that the correct Power Management drivers are installed.

Voila my pc is back up and running and as good as new!.

Hi

This happened to me this morning. As soon as a MS update went through it no longer recognised my bon.elk desktop hub. Interesting that it works when I use one HDMI adaptor?!?!? Has Microsoft put something in this update to get you to buy their desktop hub?!?!?

I facilitate training and need 3 screens so I need my hub for the camera, microphone, two monitors etc.

Not happy

Nicole

I am having the exact same issue with my Bonelk 14 in 1 desktop hub. It only started when I my workplace updated my laptop from a HP Elitebook G5 with Windows 10 to this new laptop; an Acer TravelMate P4 Spin 14 with Windows 11 in March. The same Acer works on our office docking hub which is a HP USB-C G5 Essential Dock, but has never worked with my home docking station from Bonelk.

Hey, did this get resolved? I too am having issues with my Pro 9 and dual Lenovo Screens

Hi Brodie,

I'm Sumit, here to answer your query at the Microsoft Community.

Let us see what we can do.

Right-click Start>Run.

Type in msinfo32 and press enter.

Take a screenshot of the System Summary window and post it in the next reply.