Issue with MediaTek Wi-Fi 6 MT7921 Wireless LAN Card on Asus TUF F15 FX506HM

Hello,

Thanks for reaching out! I'm Microsoft user like you.

As you have performed most of all troubleshooting steps. As per issue description there can be some issue with Wireless adapter itself or some Internal motherboard issue due to which Wireless card stops detecting.

1. Please download MyASUS app from Asus which will update all Drivers as per your Laptop model.
2. Please try to perform full Windows updates.
3. Disable any Antivirus program or Windows firewall you may have for temporary purpose.
4. Cleanup below Temp folders location -> Open Start -> Run -> Type below location one-by-one and press enter -> C:\Windows\Temp -> %USERPROFILE%\AppData\Local\Temp
5. Run Disk Cleanup from Select C:\ Drive from Properties- > General -> Disk Cleanup - >Cleanup system files
6. Run below DISM commands from elevated

prompt.

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

7. Run sfc /scannow from elevated prompt.
8. Disable fast startup using below from elevated prompt.

Powercfg -h off

In case of additional questions, reach out back to me, and I will be happy to help and try our best to resolve your issue.

Best Regards,

Prakash

Hello,

Thank you for your reply and providing Information.

You can try to Reinstall or Reformat your computer and install a fresh copy of Windows 11.

Also , Most of the Drivers should be installed to Automatically However Please install My Asus utility so that remaining Drivers can be installed as per your Laptop model.

Best Regards,

Prakash

Hello Prakash,

Thank you for your swift response and continued assistance.

I understand your suggestion regarding a potential hardware issue with the Wireless card or the motherboard. Before reaching out to Asus for hardware support, I was wondering if a complete Windows reinstallation could be a viable solution. If so, would you recommend a clean installation by downloading Windows directly from the Microsoft website to minimize errors? Alternatively, is performing a PC reset a suitable option?

Furthermore, in the event of a Windows reinstallation, should I be concerned about reinstalling drivers for various Asus peripherals, or does the system handle this automatically?

Your insights on these additional queries would be greatly appreciated. Thank you for your ongoing support.

Best Regards,
Beltium

Hello,

Thank you for your prompt response and for taking the time to provide detailed suggestions. Unfortunately, after going through each step you recommended, the issue with my MediaTek Wi-Fi 6 MT7921 Wireless LAN Card persists.

I followed your instructions diligently, including downloading the MyASUS app to ensure all drivers are up to date, performing full Windows updates, disabling antivirus and Windows firewall temporarily, cleaning up the specified Temp folders, running Disk Cleanup, executing the DISM commands, conducting an sfc /scannow, and disabling fast startup. Despite these efforts, the problem still occurs consistently.

I appreciate your assistance thus far, and I'm reaching out to inquire if you have any further suggestions or alternative solutions that may help resolve this persistent Wi-Fi card issue. Your expertise is highly valued, and I look forward to any additional guidance you can provide.

Thank you once again for your time and assistance.

Best Regards,
Beltium

Hello,

Thank you for your reply and providing Information.

I appreciate your efforts for performing steps and letting me know the result.

It looks there can be some Hardware issue with Wireless card or Motherboard , In this case I request you to get in touch with Asus for further hardware related support for repair or replacement.

Hope this helps.

Best Regards,

Prakash