Internal HDD D: Driver Missing From Computer

Question

Internal HDD D: Driver Missing From Computer

Anonymous

Hi, so, this started a few days ago where I had gone into my D: drive's properties from this pc and unchecked "compress this drive". My screen flickered for a moment and suddenly my D: drive was completely gone.

I tried restarting my laptop and it showed up for an hour before being gone again. I tried every tip and trick I could find via google to the point I gave up and factory reset my entire laptop earlier today and still it doesn't show up. In Disk Management only my C: drive and all it's normal partisans show up just fine. In BIOS the D: drive doesn't show up at all. In Device Manager the D: drive only shows up if I I check "show hidden" and it's greyed out saying it's not connected even after opened up my laptop and checked the connections they're perfect, all plugged in. Also the D: drive when I reboot it shows up in This Pc for a few moments as if it's trying very hard to stay loaded before it vanishes again. I've even tripled checked that all my drivers and pc are totally up-to-date.

So, I'm just completely stumped, any help would be greatly appreciated.

D:\ Driver Info:

Seagate BarraCuda Pro 1TB SATA
ST1000LM049
Appears in Device Manager greyed out as: ST1000LM049-2GH172 with error code 45

Laptop Info:

Device name *************
Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Device ID ********************
Product ID **********
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Uses Window 11

(Would have taken a screenshot, but the site isn't letting me for some reason.)

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1 answer

Answer 1

Hi Gege,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

It seems like you've tried various troubleshooting steps, but the issue persists. The fact that the drive is not showing up in BIOS and appears as "greyed out" in Device Manager with error code 45 indicates a hardware or driver-related problem. Here are some steps you can take to further diagnose and potentially resolve the issue:

Try a different SATA port and cable:
- Connect the Seagate drive to a different SATA port on your motherboard and use a different SATA cable. This will help eliminate the possibility of a faulty port or cable.
Check the drive on another system:
- Connect the Seagate drive to another computer to see if it is recognized. This will help determine if the issue is with the drive itself or your laptop's hardware.
Update the SATA controller driver:
- Go to the Device Manager, locate the SATA controller, right-click on it, and choose "Update driver." Try searching for updated drivers online or use the ones provided by your laptop's manufacturer.
Reinstall the SATA controller driver:
- Uninstall the SATA controller driver from the Device Manager and then restart your laptop. Windows should automatically reinstall the driver.
Check for firmware updates:
- Visit the Seagate website and check for any firmware updates for your specific drive model. Firmware updates can sometimes address compatibility issues.
Run hardware diagnostics:
- Some drive manufacturers provide diagnostic tools that can help identify hardware issues. Check if Seagate provides a diagnostic tool for your drive model and run it.

If, after trying these steps, the issue persists, it's possible that there's a hardware problem with the Seagate drive itself, and you may need to contact Seagate's support for further assistance if it's still under warranty.

Your Sincerely

Hahn - MSFT | Microsoft Community Support Specialist

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Internal HDD D: Driver Missing From Computer

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