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Windows 11 will not load printer drivers

Anonymous
2024-01-29T20:33:17+00:00

I am running Windows 11 Ver 22H2 OS Build 22621.3007. I can not load printer drivers on the computer. The printer is an HP 8025e. The computer is an HP Laptop17t-cn000. The printer shows up in the HP Smart App. It shows on my network. It shows up in the Settings under Printers and Scanners but says the driver is unavailable.

I have tried to install the computer, HP Smart App, and using the Webpack installation. None of these work. I have installed this printer on a different laptop I have that is running Win 10 and it loaded fine and is working.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-01-30T20:03:31+00:00

    I have tried full installation pack driver v 49.11.4670 and it does not install. When i ran the HP Print and Scan Doctor, it found a driver conflict but could not uninstall it. Said to go to add remove programs and delete it there. It is not in the list.

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  2. VARADHARAJAN K 9,676 Reputation points Volunteer Moderator
    2024-01-30T13:17:10+00:00

    Have you tried the full installation pack driver v 49.11.4670?

    Download HP Print and Scan Doctor and install it, then execute it.

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  3. Anonymous
    2024-01-30T10:19:16+00:00

    By default, win 11 update auto updates only critical win updates, and nothing else unless you have made the mistake of selecting the "Get latest updates" option, and if you have turn it off.

    You obtain both Bios & Drivers updates from the PC Maker, there should be a shortcut on your system to that makers update utility, and no other source.

    https://support.hp.com/us-en/drivers/hp-officejet-pro-8020e-all-in-one-printer-series/model/37934576?sku=1K7K3AR

    The problem will be with the HP Smart App . see HP support

    FWIW I had used HP printers for years with very few issues, until it went Smart App /cloud based and then there were no end of problems, which resulte in me dumping the HP printer and buying an Epson Workforce

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