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Some keys not working

Anonymous
2024-01-20T15:07:35+00:00

Hi everyone

my dell Laptop's Keyboard is not working on certain keys which are " T Y CAPS LEFT-SHIFT TAB BACKSPACE", I searched for more than 20 hours and found out that alot of people have had the exact same problem on their laptops, I wanna know if it could be some virus or something, I've noticed the problem when I installed steam I don't know if it is relevant, I tried everything on the web but no luck, even removed the keyboard physically and cleaning it up twice but the same problem remain, tried to tybe in bios but the keys not working either, however when I press the power button the CAPS led works for a second, when I press my caps and r then y it converts it to w and other letters and so on..

I am really frustrated and I don't want to replace my keyboard..

is there some virus that damages the keyboard physically?

thank you all

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Windows for home | Other | Devices and drivers

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  1. Anonymous
    2024-01-22T02:33:30+00:00

    Hi, Salim Ammar

    Welcome to the MicroSoft Community. 

    I’m sorry to hear about your keyboard issue. From your description, it seems unlikely that the problem is caused by a virus. Viruses usually cannot cause physical damage to hardware, such as keyboard keys not working. It sounds more like a hardware issue, especially since the same keys don’t work in the BIOS. Here are a few things you might want to try:
    1. External Keyboard: Try using an external keyboard. If the external keyboard works fine, then the issue is likely with the laptop’s keyboard hardware.
    2. Update Keyboard Drivers: Go to Device Manager (you can search for it in the Start Menu), expand the ‘Keyboards’ list, right-click on your keyboard and choose ‘Update driver’. Then restart your computer.
    3. Reinstall Keyboard Driver: In Device Manager, you could also try to uninstall the keyboard driver and then restart the computer. The driver will be reinstalled automatically on startup.
    4. Check for BIOS Update: Visit Dell’s official website, look up your laptop model, and see if there are any BIOS updates available.
    5. Reset BIOS to default: Restart your computer and repeatedly press the key to enter the BIOS setup (usually F2, F10, or DEL, depending on the model). In the BIOS setup, reset the settings to their default (you should see an option for this). Be sure to save and exit. Disclaimer:  Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites, or any support related to technology. If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data. If none of these steps work, it’s likely that the issue is a physical one with the keyboard. If your laptop is still under warranty, reach out to Dell support. If not, while you mentioned you don’t want to replace the keyboard, it may be the most straightforward solution if it’s a hardware issue. A local computer repair shop should be able to help with this. If there is anything not clear or I can't understand your problem, please do not hesitate to let me know.

    Best Regards

    Martin | Microsoft Community Support Specialist

    5 people found this answer helpful.
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  1. Anonymous
    2024-01-23T05:26:03+00:00

    Hi, Salim Ammar

    I'm glad to be able to hear from you. Thank you for giving me the opportunity to assist you. To help other customers who may be facing the same issue, please click ‘Yes’ underneath the post that had the solution for you. This highlights the information for other customers. Thanks for your cooperation.

    Best Regards 

    Martin | Microsoft Community Support Specialist

    3 people found this answer helpful.
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  2. Anonymous
    2024-01-23T18:03:08+00:00

    Thank you Martin, it is done

    1 person found this answer helpful.
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  3. Anonymous
    2024-01-22T12:17:02+00:00

    Thank you Martin I really appreciate your replay, I think it's more likely that I need to replace it after all.

    1 person found this answer helpful.
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