Hi, good day! I'm Jerico T., I understand that you're having some issues right now, I'll do my best to help you with your concern.
May I ask what is your device? Is it a laptop or a desktop? In the meantime, please try to perform the steps below.
- Press Windows key and search for Control Panel.
- Click System and security.
- Click Power Options.
- On the left pane, select choose When to turn of the display.
- Kindly make sure that you have set your desired time before the display turns off and click on Save changes button.
If the steps above did not work, please perform the steps below.
- Press Windows key + I to open settings.
- Click on System and choose Power & battery.
- Check Power mode and click the drop-down menu then select Best performance.
- Check if it fixes the issue.
Feel free to reach back if you need any further assistance.
Hope this help. Have a good day.
Thank you,
Jerico T.