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Rtx 3060 graphics card not compatible with my version of windows 11?

Anonymous
2023-12-31T07:02:20+00:00

Recently I found that the windows is not using the dedicated graphics card in my asus tuf a15 laptop but using the internal grahics card of the amd processor. When I tried to update the grahics driver it is saying that this version of windows 11 is not compatible with the graphics card. How to solve this?

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-01-02T04:28:00+00:00

    This error occurs if a device that was previously connected to the computer is no longer connected. This is a hardware problem, this error is shown when the motherboard doesn't recognize the graphics card.

    You will need to contact Asus support, they will be able to help you identify what is causing the problem and guide you on how to fix it. You can see at this link how to contact Asus support.

    https://www.asus.com/us/support/callus/

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. Anonymous
    2024-01-01T05:01:01+00:00

    Thanks for the reply!

    I am using a laptop of Asus as mentioned earlier

    The device status is saying that hardware device is not connected to the computer

    Here are the screenshots:

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  3. Anonymous
    2023-12-31T07:43:19+00:00

    Hi, Jay,

    Sorry to hear you're experiencing this issue.

    It could be a problem with the version of the driver, a corruption on the Windows files, or a problem with the graphics card itself. Please provide some more details to help identify what is causing this problem. Are you using a laptop or a desktop? Which is the full model of your computer/laptop or motherboard?

    Also, attach a screenshot of the System Information Page:

    1-Right-click on Start then click on Run

    2-Type: msinfo32 and click on Ok

    And a screenshot of the version of the graphics driver installed:

    1-Right-click on Start then click on Device Manager

    2-Click to expand the Display adapters

    3-Right-click on the graphics card driver and click on properties

    4-Take a screenshot of the General and Driver tab

    You can see at this link how to include a screenshot in your post.

    https://answers.microsoft.com/en-us/feedback/fo...

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