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Headphones/IEM doesnt show up for in input devices

Anonymous
2024-01-14T08:30:45+00:00

So i have a IEM that i use on my pc QKZ AK6 Pro with a inbuilt microphone but my system doesnt register its mic and i cant use my IEM for any input funtion it only shows as Output device

My IEM are working properly I can use them as output device without a hitch but its mic in not showing up in input devices

I am sharing everything i can think of that can help me find out what is going on

Windows for home | Windows 11 | Devices and drivers

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  1. JosephT71 9,210 Reputation points
    2024-01-15T18:05:47+00:00

    You are already using your IEM's mic --- it is NOT a separate device.

    Plug in your IEM. The computer will prompt you "which device did you plug in?". Select "headset", that's it.

    Lightly tap your IEM's microphone, the "microphone array" signal meter (in your screenshot above) will jump, thus verifying that you are using your IEM's microphone.

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  2. Anonymous
    2024-01-15T15:00:00+00:00

    Hi

    Welcome to Microsoft community.

    It sounds like you're experiencing an issue where your QKZ AK6 Pro IEM's built-in microphone isn't being recognized as an input device on your PC. This can be due to several reasons, including incorrect settings, driver issues, or hardware compatibility problems. Here are some troubleshooting steps that might help resolve your issue:

    1. Check Your Audio Settings: Go to the Sound settings on your PC (you can search for it in the Start Menu). Under the 'Input' section, check if your IEM's microphone is listed. If it is, make sure it's set as the default device. If it isn't listed, try disconnecting and reconnecting your IEM, then check again.
    2. Enable Microphone Access: In the Sound settings, also check the 'App volume and device preferences' section. Make sure that microphone access is turned on for your apps.
    3. Update Your Audio Drivers: Outdated or incompatible drivers can cause issues with device recognition. You can update your audio drivers by going to 'Device Manager' (search for it in the Start Menu), expanding the 'Sound, video and game controllers' section, right-clicking on your audio device, and selecting 'Update driver'.
    4. Check Your IEM's Connection Type: If your IEM uses a TRRS connector (a 3.5mm plug with three rings), it might not work correctly with a TRS socket (a 3.5mm socket with two rings), which doesn't support microphones. If this is the case, you might need to use an adapter that splits the TRRS connector into separate microphone and headphone plugs.
    5. Contact the Manufacturer: If none of the above steps work, you might want to contact QKZ's customer support for further assistance. They might be able to provide more device-specific troubleshooting steps.

    Best regards

    Derrick Qian | Microsoft Community Support Specialist

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