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How do I fix mouse freezing while in a game?

Anonymous
2024-01-02T03:22:34+00:00

For the past 2 months or so I've had this repeated problem while playing any game no matter how strenuous it is on my GPU where it simply freezes in place for a second and then goes back to normal. This happens anywhere from every 10 minutes to once every 30 seconds. I've searched online through several forums and tried these methods of fixing the problem:

  • Running a DISM to restore PC health
  • Uninstalling mouse drivers and reinstalling
  • Disabling any settings regarding my mouse such as cursor trails, scrolling while inactive, and precision
  • Defragging my hard drives
  • Disabling hardware acceleration
  • Lowering and raising my mouse's polling rate
  • Turning off USB power-saving
  • Updating any graphics drivers and windows
  • Turning down the graphics in-game
  • Plugging my mouse into a new USB port
  • Using a new mouse
  • Using a new mousepad

Other information:

Processor: AMD Ryzen 7 5700G with Radeon Graphics 3.80 GHz

Installed RAM 32.0 GB

Graphics card: RTX 3070 Ti

I do not have Gsync on

144 Hz monitor

Glorious Model D mouse

Glorious does not release any mouse-specific drivers

I mainly play FPS games

I bought this computer unused in August

Windows for home | Windows 11 | Gaming

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  1. Lester Bernard Reyes 81,680 Reputation points Independent Advisor
    2024-01-03T01:39:50+00:00

    Hi, thank you so much for patiently waiting, as per checking and analyzing the Event logs you have, there are multiple errors in nvlddmkm, which is your Nvidia graphics card driver, for us to fix the issue kindly follow the steps below:

    We need to run a Clean installation of the Nvidia driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:

    https://nvidia.custhelp.com/app/answers/detail/...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Additional note: If the issue persists, I suggest removing the GPU and placing it into another PCIe port available, however, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.

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  2. Anonymous
    2024-01-02T23:46:31+00:00

    Thank you for your reply Bernard. Here is the link to my system logs that you asked for

    System Logs.evtx

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  3. Lester Bernard Reyes 81,680 Reputation points Independent Advisor
    2024-01-02T04:04:48+00:00

    Hi Isiah, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, there is nothing to worry I am here to help, this is a problem with the GPU or there are third-party services that interrupt the system, in addition, we need to further check what is causing the issue, can you please check if you have minidump files on the PC:

    Press Windows key + E (To open File Explorer)

    Click "This PC" > then follow the file path:

    C:\Windows\Minidump

    Copy the Minidump files and save them to another location like Desktop or Documents.

    Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

    To upload and share the link using One Drive:

    Go to this link: https://onedrive.live.com/ then upload the file.

    Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

    Note: If you cannot see minidump files, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

    To do this kindly follow the steps from this link:

    https://www.yourwindowsguide.com/2017/12/how-to...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Then please upload it by following the steps from the link.

    Let me know how it goes and I hope that helps.

    Bernard

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