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wsreset.exe not working

Anonymous
2024-01-20T20:12:26+00:00

I have no idea why but whenever I open ms store it doesn't work so when I use wsreset.exe it gave me this error.

Windows for home | Windows 11 | Microsoft Store

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Anonymous
2024-01-22T08:45:57+00:00

Hello,

Thank you for using Microsoft products and posting to the community.

Based on the screenshot, it seems that there is a corruption in the registry.

What were you doing before the issue occurs (like installing an update or certain software)?

You can try creating a new user profile by creating a local administrator account, and see whether the issue also happens there.

To do so, right-click Start->Terminal/PowerShell/Command prompt (Admin), and enter the following commands:

net user /add user1 pass1

net localgroup administrators user1 /add

(substitute "user1" and "pass1" with the username and password of the new user.)

After creating the user, press Windows+L to return to the login screen. Select the new user in the lower-left, and log in. See whether you can open the store with the new account. Please note that if you cannot, you need to perform a system reinstallation, so please back up all your personal data to offline storage (like USB sticks, external hard drives, and memory cards) beforehand to prevent data loss.

Please feel free to let me know how it goes.

Best Regards,

Johann - MSFT | Microsoft Community Support Specialist

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  1. Anonymous
    2024-01-26T01:36:58+00:00

    Hello,

    Thanks for marking my reply as answer.

    Do not hesitate to ask the community at any time in case you have any questions in the future.

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  2. Anonymous
    2024-01-24T11:28:06+00:00

    Hello,

    I have not received the message from you yet. If there is anything more that I can do for you or if anything is unclear, please do not hesitate to let me know.

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