Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
When was the last time it worked properly? Have you made any changes to your computer recently?
Please let me know if you have tried the methods below.
**Shutdown your computer
Unplug the power cable from the laptop for 30 minutes, then plug it in again and turn on.
**Please try to turn off Fast startup
Press Start then search Control panel
Under View by > select Small icons
Select Power Options
On the left side, Click "Choose what power buttons do"
Click "Change settings that are currently unavailable"
Under Shutdown settings > Turn off fast startup
Power off the system then pull the power cable from the laptop, wait for 15 minutes.
Power back on
Open Device Manager
Expand Network adapters
Right click on the Wireless driver then select Properties
Click Power Management tab,
Uncheck "Allow the computer to turn off this device to save power"
Restart your computer
**Open Device Manager
Expand the Network adapters
Find the Wireless driver in the list
Right click it and select Update
Click "Browse my computer for driver software"
Select "Let me pick from a list of available drivers on my computer"
Make sure to put a check mark "Show compatible hardware"
Select an older driver from the list
Click Next then restart your computer
**Open Device Manager
Click View > Show hidden devices
Expand Network adapters
Right click the Wireless driver
Select Uninstall
Tick the "Attempt to remove the driver for this device" box
Click Uninstall
Restart your computer
Kindly let me know if this helps or if you have any further concerns.
Kind regards,
John DeV
Independent Advisor