Drivers not installed and can't update

Hi, good day! I'm Jerico T., I understand that you're having some issues right now, I'll do my best to help you with your concern.

Prior to the issue, are there any recent changes on your computer? Please try to perform the steps below.

Go to your manufacturer's website

1. Open run-box by pressing windows key + R, type msinfo32 and hit enter.
2. Look for your System Model and System Manufacturer, take note of them.
3. Go to your manufacturer's website and search for your driver using the information that you noted.
4. Download and install the driver, restart your computer and check if the issue still persists.

Feel free to reach back if you need any further assistance.

Hope this help. Have a good day.

Thank you,

Jerico T.

If that's the case, there's one more solution we can try, please perform In-place Repair/Upgrade.

In-Place Repair

• In-place repair/upgrade or repair reinstall is a process of re-installing Windows WITHOUT touching any of your applications or personal files. In this way if there's any data corruption, damaged system files or missing system files that's causing the issue, this repair will fix or repair them.

To start we need to download an ISO file of Windows 11 and save it to your computer. Please follow the instruction on the link below to create an ISO file.

Note: You don't have to create a bootable drive, just download the ISO file, save it on your computer and run it.

https://www.microsoft.com/en-us/software-downlo...

After the ISO is created, follow the steps below on how to perform repair install on your computer.

Note: Please make sure that you're signed in or have administrator rights to be able to proceed for the repair install.

1. Unplug all external hardware except mouse, keyboard and LAN cable.
2. Disable or uninstall any third-party antivirus program/application to prevent them from interfering with the repair install.
3. Run the ISO file that you downloaded, if there's a prompt asking you "Do you want to allow this app to make changes to your device?" Click Yes
4. Windows 11 setup will open, read the license terms then Click Accept button.
5. Select Upgrade PC now then click Next button.
6. Follow the steps on your screen.

This process will take some time to complete so you need to be very patient in waiting until the process completes. Once done, restart your computer and check if the issue is resolved.

Regards,

Jerico T.

I see, yes, upon checking on the website there are no driver for your USB ports. Let's try the other steps below.

1. Press Windows key + I to open settings.
2. Click Windows Update.
3. Click Advanced options.
4. Click Optional updates.
5. Check if there are optional updates and install them.

Regards,

Jerico T.

Hi, I'm using a gaming pc with several different components so I'm not sure if that will work. I have a screenshot of the usb in device manager, as you can see it says no drivers, this is a usb stick that shouldn't need drivers to work and yet it doesn't. My camera doesn't need drivers and it won't work either.

Thank you for the quick response. Please open run-box by pressing windows key + R, type msinfo32 and hit enter. Kindly send a screenshot of your System Information for me to further check.

Regards,

Jerico T.