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So Recently, I have discovered that my camera suddenly stopped working, I tried as ALL solutions that I could find (Reinstalling the camera app, updating drivers) but it still doesn't fix, I also installed updates to my drivers and I think this is what is causing all of this. Is there any solution Possible? If so, Please Tell me.
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So....
-The Issue may have started while I was downloading drivers, but I haven't noticed it until yesterday.
-Like I said, I downloaded My Manufacturer's (Dell) Recommended Drivers
-It's a Built in Camera.
-I did Install the Camera Driver from Dell, But this Problem still Occurs.
I had the same problem: lost the camera fonctionaliity on Zoom. After chatting with both Windows and Asus technical support and updating the camera driver and installing all the updates for Windows 11 and Asus, the problem persisted. F10 did not work either.
I was addvised by both ''supports" to try a shut-down which I did but again did not work. This because I was not doing the shut-down properly. Finally the problem wass fixed (camera re-started to work) after I did the following:
Removed the power from the laptop.
Pressed the power button for more than 60 seconds (I tried with 30 seconds but it didn't work!?).
Re-started the laptop by pressing the power button once.
Opened the camera app and the camera off symbol was there again but, this time, when I pressed F10 the camera went on (as it should have done previously but didn't).
Hope this helps you not to lose time in technical support chats as I did :(
Take care!
photo didn't load so here it is.
can't start my camera
Hi Andrew, thanks for the update.
Please confirm if you already installed the Camera driver with the same version installed via Windows Update.
Please reset the Camera app via App Settings again:
> Press the Windows + I key to open Settings.
> Click on the "Apps" tab.
> Click on "Installed apps."
> Scroll through the app list or use the search bar to locate the Camera app.
> Click the three-dots menu (...) next to Camera app and select "Advanced options."
> Scroll down to the Reset section, and click on "Reset" (confirm the action if prompted).
> Restart your PC and test.
If issue persists please go back to same settings and click "Uninstall". After that please visit Microsoft Store and Install the "Windows Camera" again.
Let me know how it goes or if you have any further questions or concerns.
John J.D.
Thank you Andrew for letting me know.
I appreciate the details. Since the issue might be related to the driver update, let's try a couple more steps:
Check if any recent Windows updates might conflict with the camera. You can go to Settings > Update & Security > Windows Update and check for any pending updates.
Consider rolling back the camera driver to a previous version. You can do this by going to Device Manager, finding the camera under "Imaging devices," right-clicking, selecting "Properties," and navigating to the "Driver" tab.
Please run Camera Troubleshooter from Get Help app:
> Go to Settings (Win + I key) > System > Troubleshooter > Other troubleshooters.
> Click "Run" next to Camera to open the Get Help app.
> Click "Yes". This will automatically check for automation capabilities, and reset the camera services. Please continue the troubleshooter question until the issue is resolved.
If issue persists please let me know.
John J.D.
